Senior Customer Complaints Executive
6d ago

My client in South Birmingham is an established national firm who are growing and keen to really focus on the value of their customer journey.

An opportunity has arisen for new team to be created to really add value and enhance the customer journey and experience.

The role will be to manage day to day customer service activities and support future growth by delivering exceptional customer service.

This role is ideal for someone who has a real passion for delivering high levels of customer service and can offer innovative solutions.

The role will entail managing end to end customer queries and managing complaints :

  • Responding to customer product queries efficiently with the delight factor to ensure the highest and most outstanding levels of customer service.
  • Responding and managing customers queries with professionalism building rapport and ensuring empathy.
  • Managing complaints through to resolution ensuring a positive outcome
  • Updating the CRM system
  • Problem solving and investigating where required.
  • Applicants must have strong customer service experience within an office based environment and have previous experience of managing complaints at a high level.

    You will have a passion and understanding for the customer journey and the value of delivering high levels of service.

    This role will be office based working between 8am and 8pm over 7 days (rotational shifts). Free Parking is available on-site.

    Katie Bard is acting as an agency and is an equal opportunities employer

    Katie Bard will be managing your application in accordance with the GDPR and Data Protection Act 2018. Please refer to the privacy notice on our website which will explain how we as an organisation will manage your data.

    If your application is successful we will contact you and manage your personal data in accordance with the guidelines of GDPR.

    If your application has been unsuccessful we will delete your application within 6 weeks and all record of your data.

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