Responsible for all customer quality and engineering issues, providing pro-active support and response.
Understand customer requirements / expectations in detail communicating with the internal team
ensuring the requirement is fully understood.
Main focal point to the customer / internal / supplier for all quality and engineering issues during the
program life, from initiation to End of Life.
Project manage product quality / engineering requirements through ISIR, capability studies, AAR, etc in
support of NPI, APQP & PPAP.
Define, specify and support the project management, manufacture & introduction of the necessary test
equipment and gauging to satisfy the quality requirements.
Define & optimise the measurement techniques to deliver a stable & capable production process
utilising SPC and support DOE activities when required.
Support design reviews and prototype builds.
Lead team in preparation of Control Plans and support D / PFMEA reviews as appropriate and document
output using the necessary systems defined in NPI, APQP, PPAP, and company / customer procedures.
Support production team training in relation to the customer expectations and quality requirements.
To take responsibility for recording, progressing, responding and closeout of customer concerns utilising
8D or other problem solving techniques as required.
Support Supplier APQP and supplier development and improvement.
Responsible for management and reporting of customer specific KPI's related to Reject PPM and CAR
Conduct Internal and external audits.
Support Launch as appropriate through PPIR reports, Interim PSW and alerts.
Monitor warranty acceptance rates and maintain response to pallets within identified timing
Preferred Education & Experiences to fulfill role (essential & desirable)
Proven experience in Quality Engineering in Automotive 1st Tier
Degree, HND, HNC, IQA or equivalent
Previous plastics experience preferred
Ideally exposure to Jaguar and Landrover
Experience of customer and automotive industry systems and procedures including
IATF16949, ISO9001, APQP, PPAP etc.
Strong customer focus
Analytical with excellent problem solving skills
Good influencing and negotiation skills
Based in IAC Elmdon plant, Birmingham.
Reporting to Quality Manager.