Learning and Development Programme Coordinator London, England
GroupM
London, England
18h ago

About GroupM

GroupM is the worlds leading media investment company responsible for more than $60B in annual media investment through agencies Mindshare, MediaCom, Wavemaker, Essence and m / SIX, as well as the outcomes-driven programmatic audience company, Xaxis.

GroupMs portfolio includes Data & Technology, Investment and Services, all united in vision to shape the next era of media where advertising works better for people.

By leveraging all the benefits of scale, the company innovates, differentiates and generates sustained value for our clients wherever they do business .

GroupM UK has recently been recognised as a Top Employer for the fifth year in a row and for the first time in Europe.

About the team and / or client

The GroupM University (Learning & Development function) is centre of learning excellence serving our GroupM talent as well as our operating companies where we aim to set, and share, the best practice learning and development standards for the Group.

We are a resource that all employees have access to at any time to secure both online and classroom-based learning on a vast array of subjects.

We act as a coordinator for our own talented experts across the operating companies, harnessing their knowledge to keep ahead of the industry changes.

The Role Objective

The Learning and Development Programme Coordinator will be responsible for the coordination, operational quality, and execution of key business programmes and projects.

Programmes / projects include, but are not limited to, the GMS Digital Academy, centralisation of the Media Owner Certifications, and GroupM Gateway apprenticeships.

They will be responsible for day-to-day management of core logistics and administration related to each programme, ensuring that clear and transparent processes are created, actioned and continually reviewed.

The role will work with both internal and external stakeholders, building and managing relationships, keeping relevant parties informed and up to date.

The L&D Programme Coordinator will organise events, room coordination, planning / arranging meetings and manage or follow up on project actions as needed.

Where appropriate, the role will support participants, providing instruction, guidance and programme support. They will be fully aware of all training activity and will ensure that attendances are recorded accurately on the LMS, working with the L&D Coordinator to develop appropriate dashboards, providing reports, analysis, statistics, as well as gathering feedback and project evaluation.

The L&D Coordinator will also work closely with the Learning Experience Specialist providing input and support into areas such as the GMU newsletter, the bi-annual Impact Report, feedback and ROI data or across other larger GMU projects.

Responsibilities

  • Coordinate, support, be the lead point of contact and trusted adviser on all administration activities related to the event lifecycle for the Digital Academy.
  • Coordinate, support, be the lead point of contact and trusted adviser on all administration activities related to the centralised management of Media Owner Certifications.
  • Liaison with internal and external stakeholders, building relationships, managing expectations, and providing updates and progress reports in a timely fashion.
  • Accurate and timely curation, review and analysis of all programme data and assessment results including using appropriate technology such as Learning Locker and GMU dashboard.
  • Manage and support programme events, reports and other updates in the LMS as required.
  • Manage programme feedback data and recommendations and produce quarterly report, highlighting positives and proposing actions for improvement, ensuring these are followed up on.
  • Ensure that robust processes are documented for your own activities to always ensure business continuity, including, but not limited to, programme set up, processes and logistics and how to use dashboards and create reports.
  • Use Condeco and booking of appropriate rooms and / or catering (when allowed) to support any programme activities or other events as required.
  • Providing programme statistics and reports as required.
  • Lead, support, provide administration or assistance on any other projects you are assigned, juggling work priorities where necessary to ensure all projects are supported appropriately, ensuring deadlines are met and quality and output is appropriate.
  • Represent GMU as a brand ambassador by fully understanding each area of the GMU and being able to articulately describe our purpose and value.
  • Skills and Behaviours

    The role holder will have very strong organisational and administrative skills, with a keen eye and exceptional attention to detail.

    They will be reliable, organised and adaptable, with the ability and desire to produce quality work in a fast-paced environment.

    The role holder will be comfortable juggling multiple tasks and will be confident in analysing data and creating statistics and reports as required.

    The role holder will bring a high level of self-motivation and the ability to use their own initiative. They will be proactive in relation to their day-to-day role as well as displaying confidence when communicating with stakeholders and subject matter experts at all levels.

    Strong interpersonal skills, a flexible can-do work ethic and a good sense of humour and fun is essential but with the ability to remain focussed and maintain momentum to achieve objectives and desired results.

    Experience Required

  • Excellent MS Office skills, specifically Excel, Word and PowerPoint tools
  • Advanced administrative skills
  • Project Management experience desirable
  • Experience of Learning Management Systems desirable
  • Knowledge of the training cycle and different learning styles
  • Good stakeholder and client relationships management skills
  • An analytical mind with a curiosity and a willingness to learn
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