Onsite IT Engineer
Little Fish (UK) Ltd
London , England
11d ago

Join a rapidly growing Managed IT Services provider offering exceptional professional development opportunities, free training, a modern and relaxed working environment, and a friendly, people focused culture.

With a reputation for delivering unprecedented service quality to a wide variety of household name clients, in both the private and public sectors, Littlefish is increasingly disrupting the Managed IT Services (MSP) and IT Outsourcing (ITO) market.

Enjoying strong, sustainable growth and guided by an accomplished and highly experienced leadership team, Littlefish is the perfect place to grow your career and make a real impact on a dynamic and continually evolving business.

Littlefish are seeking an Onsite IT Engineer to provide effective onsite technical support to Littlefish contract customers, for desktop / laptop / printer / application issues and installations as well as basic network / server troubleshooting and administration.

A key aspect of the role is to communicate effectively with the customer and manage technical queries in line with Littlefish standards and customer specific SLA’s.

This role will be predominantly based at the customer site in Shepherd’s Bush in London and working hours will be Monday Friday 9 : 00 17 : 30.

Application Closing Date : 31st May 2019

  • Provide 1st and 2nd line onsite and remote technical support services to Littlefish contract customers, in line with personal skill sets.
  • Resolve issues in a competent manner, whilst communicating professionally with the customer and members of the Service Desk, Infrastructure and Professional Services teams
  • To prioritise, progress and resolve technical queries and service requests assigned to the individual in accordance with standard and customer specific service level agreements
  • To be responsible for completing specific technical projects as designated by the Service Management Team e.g. projects, deployments, installs, moves, adds and changes
  • Make effective use of all personal and team time during any periods of inactivity
  • Maintain personal qualifications and skill sets and ensure training is completed in line with business and personal needs
  • Previous experience of working in an IT support role. Be able to demonstrate IT related problem-solving skills.
  • Working knowledge of IT infrastructure support working across a range of up to date technologies including desktop / laptop / printer hardware, Office 365, Exchange, Windows 10, Active Directory, Apple OSX and iOS, deployment technologies SCCM / WSUS / MDT
  • Understanding of Networks, including topography
  • An understanding of how to carry out patching in a server room / office
  • Good general level of education. A-levels or equivalent, with GCSE grades A-C or equivalent in English Language and Mathematics
  • ITIL Foundation Certificate (V3)
  • Customer Service Qualification
  • Any relevant Microsoft Certifications
  • Good awareness of the role of support services in front line delivery
  • Behaves in a professional manner at all times
  • Exhibits commercial awareness
  • Excellent face to face communication skills
  • Good telephone communication skills
  • Good written communication skills
  • Operates well un-supervised
  • Ability to supervise other less experienced team members
  • Assesses risks effectively and the implications of his / her actions / advice to Littlefish and customer
  • Prioritises tasks to achieve SLA’s
  • Takes ownership willingly
  • Able to remain calm under pressure
  • Manages customer’s expectations effectively
  • Can explain highly complex technical issues in lay-man’s terms
  • Proficient fault finder and problem solver
  • Flexible and adaptable to changing environments
  • Is proactively innovative
  • Is logical in approach
  • Takes a long-term view
  • Is helpful, fair and demonstrates a give and take attitude.
  • Good time keeper
  • Demonstrates mutual respect for own and other team members
  • Works as part of a team
  • Baseline Personnel Security Standard (BPSS) pre-employment checks
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