Join a rapidly growing Managed IT Services provider offering exceptional professional development opportunities, free training, a modern and relaxed working environment, and a friendly, people focused culture.
With a reputation for delivering unprecedented service quality to a wide variety of household name clients, in both the private and public sectors, Littlefish is increasingly disrupting the Managed IT Services (MSP) and IT Outsourcing (ITO) market.
Enjoying strong, sustainable growth and guided by an accomplished and highly experienced leadership team, Littlefish is the perfect place to grow your career and make a real impact on a dynamic and continually evolving business.
Littlefish are seeking an Onsite IT Engineer to provide effective onsite technical support to Littlefish contract customers, for desktop / laptop / printer / application issues and installations as well as basic network / server troubleshooting and administration.
A key aspect of the role is to communicate effectively with the customer and manage technical queries in line with Littlefish standards and customer specific SLA’s.
This role will be predominantly based at the customer site in Shepherd’s Bush in London and working hours will be Monday Friday 9 : 00 17 : 30.
Application Closing Date : 31st May 2019
Provide 1st and 2nd line onsite and remote technical support services to Littlefish contract customers, in line with personal skill sets.
Resolve issues in a competent manner, whilst communicating professionally with the customer and members of the Service Desk, Infrastructure and Professional Services teams
To prioritise, progress and resolve technical queries and service requests assigned to the individual in accordance with standard and customer specific service level agreements
To be responsible for completing specific technical projects as designated by the Service Management Team e.g. projects, deployments, installs, moves, adds and changes
Make effective use of all personal and team time during any periods of inactivity
Maintain personal qualifications and skill sets and ensure training is completed in line with business and personal needs
Previous experience of working in an IT support role. Be able to demonstrate IT related problem-solving skills.
Working knowledge of IT infrastructure support working across a range of up to date technologies including desktop / laptop / printer hardware, Office 365, Exchange, Windows 10, Active Directory, Apple OSX and iOS, deployment technologies SCCM / WSUS / MDT
Understanding of Networks, including topography
An understanding of how to carry out patching in a server room / office
Good general level of education. A-levels or equivalent, with GCSE grades A-C or equivalent in English Language and Mathematics
ITIL Foundation Certificate (V3)
Customer Service Qualification
Any relevant Microsoft Certifications
Good awareness of the role of support services in front line delivery
Behaves in a professional manner at all times
Exhibits commercial awareness
Excellent face to face communication skills
Good telephone communication skills
Good written communication skills
Operates well un-supervised
Ability to supervise other less experienced team members
Assesses risks effectively and the implications of his / her actions / advice to Littlefish and customer
Prioritises tasks to achieve SLA’s
Takes ownership willingly
Able to remain calm under pressure
Manages customer’s expectations effectively
Can explain highly complex technical issues in lay-man’s terms
Proficient fault finder and problem solver
Flexible and adaptable to changing environments
Is proactively innovative
Is logical in approach
Takes a long-term view
Is helpful, fair and demonstrates a give and take attitude.
Good time keeper
Demonstrates mutual respect for own and other team members
Works as part of a team
Baseline Personnel Security Standard (BPSS) pre-employment checks