Job : Operations Supervisor
Location : Southampton
Shift : Wednesday - Saturday Nights
Job Description- Operations Supervisor
You should be able to motivate a team of individuals to meet targets and productivity expectations in line with company goals.
You should be prepared to take responsibility for tracking the attendance and work flow of that team and work alongside the Area Manager (AM) to highlight and rectify issues as they arise.
Tasks and Responsibilities
Help support daily management of department duties
Assign work to associates as required / needed to support workflow and daily production KPIs / goals
Conduct the daily team brief to all associates
Support Operations Manager and Area Manager in training and upskilling new associates
Support the Area Manager with tracking, trending and reporting of departmental metrics by associates (intent is the sharing of information)
Support the Area Manager in analyzing and understanding the reasons behind success and failure in meeting departmental delivery and Site KPIs / goals
Tracking, reporting, maintenance of hours and schedules
Review and update Standard Operating Procedure (SOP) documents as required
Follow up and solve process-related area issues as required
Improve flow of product through Site
Identify and address safety hazards within the work environment
Enthusiastically participate in safety initiatives
Fully understand workflow, daily production goals, and number of Associates present each day. Be accountable for knowing their location at all times.
Step into the direct associate work as required and take over preparation tasks which make the associates' life easier (e.
g. prepare equipment readiness, move pallets etc.)
Key holder and responsible for opening / closing the site (depending on work schedule).
Qualifications and Skills
Excellent communication skills (written & verbal)
Previous management / supervisory experience
Must be willing to work flexible schedules / shifts
Familiar with current policies and procedures
GCSE Maths & English, grade C or above (or qualification equivalent)
Meets or exceeds departmental production KPIs / goals
Role model for safe work behaviours
Demonstrated problem solving & analytical skills
Willingness to train and learn new skills
Coach and mentor others to succeed
Lead by example
Able to handle long and short term multiple tasks, whilst working in a high stress, fast paced environment
Able to be on the feet throughout the shift
Competent user of Microsoft Office (Excel and Word)
Familiar with current policies and procedures relating to a similar operational / retail environment
Ability to spot opportunities to enhance business performance