Business Administration Apprentice
Shoosmiths LLP
Manchester
3d ago

Main responsibilities

  • Assist in the administration and reporting relating to the litigation and rehabilitation activity;
  • Handling queries and correspondence from customers, clients and third parties;
  • Making and taking telephone calls from customers, clients and third parties;
  • File management within the case management system;
  • Working on multiple computer systems (including client specific systems) with speed and accuracy;
  • Support the Unit with the collating management information;
  • Working to agreed targets, if appropriate, as an individual and with the team;
  • Liaise with other internal teams as appropriate;
  • Attend and complete any training in a timely manner;
  • Comply with all of the Unit and firm’s policies and all regulatory requirements;
  • To be familiar with and follow the Unit’s policies, procedures and processes;
  • Skills and qualifications

  • IT literate with experience of using Word, Excel and the internet;
  • Ability to deal with difficult telephone conversations with any of the key stakeholders in the recoveries process confidently and calmly and refer if appropriate;
  • Good written, numeracy and oral communication skills;
  • Accuracy and attention to detail;
  • Ability to prioritise, be organised and efficient;
  • Flexibility with the capability to adapt to change, new practices and cope under pressure but with the ability to recognise when to seek assistance;
  • Able to integrate within a team and able to work on your own initiative;
  • Friendly and helpful approach.
  • Equal opportunities

    Shoosmiths is a committed Equal Opportunities employer promoting equality of opportunity. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.

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