Forming part of the global sales support team, the Sprint Service Manager (SM) is a critical function for large customer accounts and responsible for managing the customer service experience, to ensure it consistently meets their expectations and which provides exceptional levels of service.
The SM acts as a gateway between the customer and Sprint when situations or events enter the exception management category.
The SM will focus the activities of all required Sprint teams toward obtaining resolution and will represent the customer when interfacing with other Sprint departments.
g. Service Availability, Time to Repair, Packet Loss etc.
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