Multi-task Receptionist
Novotel Birmingham Airport
West Midlands, West Midlands (England), United Kingdom
4d ago

Job Level

Job Fixed-term contract : No Status Casual Anticipated Start Date 02-09-2019

Contact

Naima Bettahrat 01217827000

Skills

Level of Education Vocational education Areas of study Hospitality Management Professional experiences 1 to 2 years Languages essential English

Essential and optional requirements

Overview of duties :

  • Welcomes guests and takes care of them from their arrival through to departure
  • Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
  • Up-selling, recommend, advise & SMILE
  • Main responsibilities :

  • Welcomes guests as soon as they arrive with due care and attention
  • Carries out all operations concerning guest arrival and departure in compliance with internal procedures
  • Helps encourage customer loyalty by developing friendly, personalised relationships
  • Anticipates guests' needs and takes them into consideration
  • Conveys the hotel image
  • Helps bring certain brand concepts to life on a day-to-day basis ( e.g. Le Club)
  • IF YOU

    Are passionate about delivering great service

    Enjoy a smile

    Like to learn and achieve

    Want to work for a well-established company with lots of opportunity to grow

    WE WANT TO HEAR FROM YOU.

    The successful candidate will enjoy a number of benefits which include :

    Uniform

    Discounts in Brand hotels throughout the worldwide

    Bonus Breaks (up to 4 free nights stay in UK hotels every 12 months)

    Childcare vouchers

    Potential for year end Bonus

    Training (on and off site)

    Career development opportunities in the UK and abroad.

    At Novotel, we grow faster

    Feel fully responsible, be autonomous, adaptable, professional, have a love of adventureand a desire to stretch your limits : that’s the Novotel spirit .

    An international brand with a network of 400 hotels in 60 countries, Novotel’s successis due to the professionalism and enthusiasm of its 30 000 employees whohave been embodying the brand’s ideals for over 40 years.

    DNA of the brand, innovation is at the heart of the promise made to employees : "At Novotel, we grow faster" . To transform this promise into reality, Novotelhas implemented a unique human resources policy declined around five mainprofessional career paths.

    Novotel accompanies each employee throughout their career.Integration, geographic mobility, bridging provision, skills development everyoneis given the opportunity to progress quickly and go further. Impossible is not Novotel.

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