Customer Service Supervisor
Booker Group
Exeter UK
5d ago

Role Responsibility

Ensuring that the team comply with legal standards and company procedures at all times.

Ensuring that your team are fully trained in cash handling to minimise losses

Controlling debt and recover overdue or failed payments from customers

Maintaining accurate and timely payroll records.

Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction

Liaising with other department Supervisors to monitor orders for delivery

Managing a team of customer focused individuals throughout reception and checkout area

You will need

To be successful in this role your skills and experience will include :

Passionate about providing exceptional customer service

Flexible, adaptable and enjoys working with, as well as managing a team

An excellent communicator and have some experience in supervising or managing a team.

Practical experience in the retail trade

Whats in it for you

  • At Booker Group we offer excellent benefits that help make our business a great place to work. These include but aren’t limited to;
  • Give As You Earn Scheme

    Free eye tests and subsidised eye care

    A commitment to your career development

    Discounted shopping in both Tesco and Booker stores

    Deals & Discounts through Tesco including Tesco Mobile and Tesco Bank

    Deals & Discounts through many other external businesses

    Free on-site parking

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