Client Service Executive - 12 Month FTC
IRI UK
Bracknell, United Kingdom
1d ago

Are you looking for a fantastic entry-level opportunity in Big Data & Insights, looking to grow your career in a collaborative, fun and well established team.

Main role responsibilities :

Management of all aspects of contracted client deliverables; ensuring flawless quality on time :

Updating and delivering all contracted databases to agreed deadlines

Updating and delivering all contracted reports on time and aligned to databases

Resolving any data issues

Supporting clients with queries

Effectively builds relationships with external clients and internal teams, particularly Solutions & Innovation, Coding and Retail teams to ensure client deliverables and queries are dealt with in a timely effective manner

Manages and updates required status reports, client scorecards and dashboards

Proactively identifies initiatives to improve quality and efficiency by applying the best practice for database and reports set-up

Participates, leads and presents in both internal and external client meetings

Escalates risks and relevant course of action as required to senior management

Skills and Experience Required :

Strong team player fostering strong working relationships across teams and departments

Highly self-motivated, accountable and committed, with well-developed decision making skills

Strong presence with the confidence to present, influence and motivate

Excellent organisational skills, with the ability to manage complex and conflicting client requirements alongside multiple tasks and projects

Fab communication and interpersonal skills; a high standard of both written and spoken English

Ability to interact with virtual teams and strong cultural awareness

Excellent IT Skills, particularly Excel

Highly numerate with excellent problem solving skills and consistently solutions focused

ABOUT IRI :

Who are Client Services :

This opportunity sits within the UK Client Service team to manage existing and new clients. The Client Service team sit within our Operations department, who support the wider IRI UK business with the day-to-day customer support of valuable clients.

The Client Service Executive is accountable for achieving high levels of client satisfaction through strong client management skills, flawless planning, proactive communication and the provision of all contracted deliverables on time and to the quality standard as defined in the contract.

This is a cross functional role, working in partnership with the Client Service Manager and wider Client Service team, other departments across the IRI UK business.

Report this job
checkmark

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.

Apply
My Email
By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
Continue
Application form