Monday to Friday 9am to 5pm
As the development manager, you will contribute to our vision of being the leading residential property manager, as recognised by others by :
Adopting a proactive and strategic focus, having overall operational accountability for a development, compliance, health safety and wellbeing, service excellence and value for money.
Ensuring all employees on site provide an efficient, value for money management service to our customers and achieve high standards of performance within a team of individuals to create a welcoming, friendly and courteous environment for our residents.
Being passionate about delivering consistently high standards of customer service, working within our Four Pillar strategy, ensuring our development is well maintained and demonstrate full compliance with our own policies, procedures and internal performance measures.
This role reports to the regional manager and has a team of up to 10 direct reports and 20 indirect reports.
FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples’ home.
Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential.
Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients.
They shape our culture and are used in measuring and rewarding performance.
You will be an experienced block property manager with in-depth market knowledge, spanning across but not limited to; service charge accounting / budgeting, new build mobilisation, section 20’s, managing major works projects and facilities management.
having successful managed relationships with various stakeholders.
Delivering effective service levels, and acting as the FirstPort representative towards customers, clients and Developers as appropriate, ensuring all areas aspects of the development are fully presentable, serviced and properly maintained.
To include building and maintaining working relationships with the committee of any Residents Association / RMC, RTM Co and attending their meetings as appropriate
Identify and deliver on-going training needs to support the team, utilising appropriate internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI’s and SLA’s are met.
Monitor and manage performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required.
Effective cost control and review of expenditure and accounts, including assisting with setting service charges and presenting of accounts together with preparation and presentation of bi-monthly financial summary reports.
Hold proactive customer / contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed timeframes.
Investigating and responding to complaints, up to Stage 1, and collaborating with Regional Manager in Stage 2 complaints responses
Undertake required risk assessments, health and safety checks and routine testing requirements ensuring concerns are acted upon and completed within the given timeframe.
Support with the monitoring and supervision of contractors, carrying out works on and around the development. Raising of works orders and ensuring all orders are monitored and delivered within the designated time frame.
Ensuring reactive / planned works are conducted to a high quality.
To ensure all irregular incidents are investigated and reported to the development manager. To provide a response to emergency queries (out of normal office hours) directing colleagues as appropriate including attendance where necessary.
Carry out regular inspection audits of the site and take / organise remedial action if and when required, ensuring the fabric of the building both externally and internally is maintained and serviced to a high standard, including the achievement of all KPIs set.
Skills and Experience
Demonstrable experience of managing people / teams and delivering an exceptional customer service.
Confident, articulate communicator both orally and in writing; able to build relationships with all types of customer and client with a resolution focused mentality, creative in your approach.
Able to work with autonomy and as part of a wider team
Efficient in maintaining administration and record keeping electronically
Demonstrable ability dealing with problems and challenges effectively.
Comprehensive understanding of the principles relating to Health and Safety regulations and Residential Landlord & Tenant legislation.
Ability to work under pressure deadlines, able to prioritise and manage time effectively.
Excellent IT skills, social-media awareness and up to date with new technology.
Demonstrable experience with multi schedule budget preparation and management
Able to mobilisation new and / or triage, post mortem and demobilisation developments using risk management frameworks and strategies.
Exceptional customer service experience, with the ability to work multi-task, prioritise and manage various task simultaneously
Charismatic, with the flair to learn new skills and enhance self-development and better those around you
Friendly We look out for people’s best interests, and show them we care by dealing with them in a warm and friendly manner.
Inventive We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.
Respectful We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.
Skilled We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money.
We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.
Trustworthy We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.
Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well.
We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.