Field Service Engineer (Connecticut)
Bio-Techne
Full Time
6d ago

Position Summary :

Experienced field engineer to service revolutionary protein analysis instrumentation. The successful candidate will be a key member of a field team responsible for maintaining instruments and supporting customers to a high standard across North America.

This position is located in Connecticut and will support customers in CT, MA, NY and occasionally across North America. Up to 75% travel is necessary for position.

Salary Range : $90,000 - $110,000 (Salary to be determined by the applicant’s experience, education, skills, and abilities, as alignment with market data and internal equity).

Key Responsibilities :

  • Customer and Instrument Support - Deliver customer facing onsite and remote support to diagnose and independently repair complex electro-mechanical scientific instruments in a laboratory environment.
  • Maintain daily communications with customers to ensure resolution and proper follow-up. Ability to prepare samples for instrument testing and basic laboratory skills are essential.

    Completion of service protocols that meet cGMP documentation requirements. Field based role with regional and some national travel.

  • Schedule, Administration, and Inventory Management - Works independently with minimal direct supervision. Manage and schedule customer appointments until completion.
  • Timely submission of service reports to clients, accurate data entry into CRM software, monthly expenses, and mileage logs.

    Management of personal inventory for successful repairs, field support and cost management.

  • Support of Sales, Field Applications and Technical Support Teams - Work collaboratively to support the sales team with pre and post sales inquiries and tasks.
  • Support the field applications and technical support teams both remotely and onsite to ensure successful resolution of complex customer situations and issues.

    Qualifications

    Education and Experience :

  • Bachelor’s degree in an engineering or science field and 3 years of field service experience in a life science, biotech or medical industry OR completion of military electrical technical training and 3 years of field service experience in a life science, biotech or medical industry OR minimum of 5 years of field service experience in a life science, biotech or medical industry.
  • Strong computer skills including Windows, Microsoft Office and Outlook. Salesforce experience is a plus.
  • Laboratory experience is preferred.
  • Knowledge, Skills and Abilities :

  • Brand ambassador with professional demeanor and strong customer service skills.
  • Excellent written and verbal communication skills with the ability to effectively communicate complex technical issues.
  • Excellent attention to detail, analytical problem solving, time management and interpersonal skills.
  • Experience diagnosing and repairing mechanical, electrical, fluidic and pneumatic systems.
  • Basic laboratory skills, including experience in BSL2 and BSL3 labs.
  • Valid driver’s license and good driving record is required.
  • Why Join Bio-Techne :

  • We offer competitive salaries along with extensive medical, vision, and dental plans for you and your family starting on day one!
  • We invest in our employees’ financial futures through 401k matching and an employee stock purchase plan.
  • We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.
  • We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
  • We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.
  • Where permitted by applicable law, candidate must have received or be willing to receive an FDA authorized COVID-19 vaccine by date of hire to be considered for this position .

    Bio-Techne is an E-Verify Employer in the United States.

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