Operations Engineer
Limelight Networks
London EN
17h ago

Job Purpose : The Operations Engineering team is responsible for providing advanced level 3 support for the product suite that Limelight offers to internal and external customers.

The core responsibility of the team is to ensure a stable and functioning network of servers and services for all customers.

The position will generally interface with technicians, developers, customers and sales teams as an escalation point and a liaison between teams.

Advanced knowledge of large scale networking, http caching, streaming technologies, and *nix administration is desired. Excellent customer service skills are also a necessary component of the job.

This position will involve on call support in a rotation setting and shift base queue coverage.The Operations Engineering team is staffed 24*7 so you must be able to work 2nd / 3rd shifts and weekends when asked.

This position reports to the Operations Engineering Manager.Essential Functions :

  • In depth troubleshooting of customer issues in a production environment. Occasionally join a live event bridge to help troubleshoot live with the customer
  • Deliver and document solutions to resolve escalations from our NOC in the Limelight production service environment based on severity in a timely manner
  • Properly document and escalate issues to Engineering and Development teams
  • Be able to correlate systems issues and alarms to provide feedback on problems that may occur in production
  • Perform tier 3 level troubleshooting of linux / unix based systems and network devices.
  • Maintain clear and easy to follow documentation when asked to or appointed as a subject matter expert
  • Be willing and able to quickly learn and research technologies and information obtained from technical documents
  • Qualifications : Experience and Education (minimums)

  • 3+ years direct hands on experience working in a support role
  • 2+ years of networking, computer science education or equivalent work experience
  • 1+ years troubleshooting network elements and protocols layer problems
  • 1+ years experience with Linux or Unix administration in an operations or help-desk environment
  • Experience and Education (prefered)

  • 4-year technical bachelor's degree
  • Cisco CCNA
  • Linux or Unix certifications
  • 2+ years working in a NOC and monitoring environment
  • 2+ years scripting experience
  • Knowledge, Skills & Abilities

  • Being comfortable with work from a command line interface
  • Basic ability to read and write scripts(bash / perl)
  • Knowledge of Unix or Linux administration troubleshooting methods
  • Understanding of DNS systems and how they function
  • Excellent time management and organization skills
  • Excellent articulation and written skills
  • Working knowledge of firewalls(ACLs), routers, switches, VLANs and BGP is prefered
  • Experience with http web servers such as apache or nginx is prefered
  • Knowledge of databases and ability to read and write database queries is prefered
  • Understanding of BGP troubleshooting methods is prefered
  • Advanced knowledge of TCP / IP and HTTP protocol is prefered
  • Advanced knowledge of DNS administration is prefered
  • Knowledge of streaming technologies and how they function(HLS / HDS / DASH / MSS / RTSP / RTMP) is prefered
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