For the Publishing Transformation department, Elsevier is looking for an Associate Product Manager to support internal product management and optimize critical processes within the publishing (STM Journals) organization.
In this role, you will provide product owner support for UAT (user acceptance testing) and a level of systems integrations testing (SIT).
You will be collecting on the ground feedback from user groups, translating user needs to high level requirements, and reporting and benchmarking proper use of STM Journals Publishing systems and processes.
You will work cross-functionally in order to translate customer needs into product requirements. You will also help implementation via collaboration with the development team and representation of user groups.
This is an exciting opportunity for a solutions-oriented individual who has experience in customer-facing support roles.
Ideally, you will have the ambition to develop your technical knowledge and you will have affinity with scientific publishing and research.
You will be part of the Publishing Transformation team and report to the Senior Product Manager in either Amsterdam or Oxford.
Gain a thorough understanding of key user needs through discovery activities with the product team
Provide input for process optimization and solutions based on key user insights
Review data from predefined dashboards in collaboration with team members in order to support decision-making
Understand key metrics for certain feature areas and the major influencers of these metrics
Participate in and manage release plans and activities
Present product features to internal customers (Publishers, Publishing Directors and support staff)
Distribute information to 2nd and 3rd line support to educate on product issues
Write clear and concise product requirements that meet guidelines in a timely and effective manner
Recommend and plan use of feature functionality
Keep documentation and user instructions up to par for all systems / releases
Contribute to the product strategy and goals
Write detailed technical user stories to present to internal stakeholders
Map out user processes and define opportunities for efficiency gains
What you should bring
Eager to learn and further develop knowledge and skills
Highly collaborative and results-driven mindset
Proactive in finding new solutions, features and innovations
Analytical skills in order to solve complex problems and issues
Excellent communication and presentation skills; excellent stakeholder management skills
Ability to multitask, prioritize and manage time effectively
At least 2 years of experience in a customer support role, ideally within an international, matrix environment
Bachelors or Masters degree in a technical subject (Computer Science or Engineering discipline) is preferred, but not essential.
What we offer
We welcome you to a truly global, dynamic and challenging environment with great opportunities for personal development.
Elsevier’s benefits are very competitive and the summary below will give you an idea of what you can expect when joining Elsevier in the UK or in the Netherlands.
A full-time position in an international and dynamic work environment
Opportunities for personal development and growth
A role with great autonomy, responsibility and impact on the business
Additional benefits, such as memberships to Elsevier’s magazines, discount on books and in-house sport facilities
Numerous training, coaching and e-learning modules for long term job opportunities and development
Several local and global networking communities to share best practices and knowledge
Various social responsibility programs, channeling knowledge and strengths to help communities around the world improve education, science, health care and protect the environment.