Account Manager (Internal/Change Comms)
Gallagher Affinity
Liphook, Hampshire, United Kingdom
4d ago

At Gallagher, we help people feel different about their work. From transforming workplace culture to championing healthy lifestyles, everything we do is linked to a strategic business objective and designed to elevate every aspect of the employee experience.

We're a leading creative communication agency focused on making organisations better. We blend the verve of a small consultancy with the power and ability of a global business leader.

To us, great comms resonate with what it means to be human. It’s our business to consistently influence through learning, evolving, and innovating.

We know what world class looks like and we also know that we need the best colleagues to be a part of our culture and passionate team to continue to deliver for our clients.

Job Purpose :

Working closely with the Senior Consultant team and within project teams, collaboratively maintain and develop a portfolio of clients by providing high quality advice, communication project management and world class project implementation.

Help and support the development of other members of the team. Effective delivery of communication solutions to clients.

Maintain the business relationships with clients to maximise growth, retention and business value.

Key Accountabilities / Deliverables :

Client Delivery :

  • Accountable for the day-to-day quality, timeliness and overall standard of all project work produced for assigned clients.
  • Ownership and coordination of client projects.
  • Manage projects in line with our processes, to ensure quality and efficiency.
  • Financial management estimating and budget management.
  • Tactical consulting and problem solving.
  • Attend client meetings, conference calls and manage the day-to-day relationship with assigned clients.
  • Maintain relationships with our suppliers print management, estimates, POs, spot-checks.
  • Relationships :

  • Build strong relationships that enable day-to-day account, project and stakeholder management and, ultimately, successful and effective project implementation.
  • Provide a professional, high quality service to all clients, colleagues and other third parties.
  • Proactively manage all stakeholder expectations (internal and external), always aiming to exceed those expectations where possible.
  • Mitigate project conflicts by proactively seeking outcomes that are acceptable to all stakeholders.
  • Build strong, collaborative and respectful relationships with our suppliers.
  • Administration :

  • Weekly completion and distribution of client status reports during live projects.
  • Completion and distribution of contact reports within 48hrs of a client meeting.
  • Ensure all jobs have a statement of work approved by internal stakeholders and the client.
  • Accurately record all chargeable and non-chargeable time.
  • Case study creation.
  • Liaise with suppliers to chase invoices for the monthly invoicing process, where required.
  • In addition :

  • Carry out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance and Gallagher’s shared values, in particular, putting clients at the heart of our business
  • Qualifications

  • Graduate or equivalent.
  • Evidence of Continuing Professional Development (CPD) as required to maintain and enhance knowledge and skills.
  • Technical Knowledge

  • Competent technical specialist in employee benefits, IC or pensions.
  • Experience

  • Creative agency, marketing, retirement, consultancy or HR communication experience required.
  • Project and client management experience required.
  • Supplier and stakeholder management required.
  • Skills / other

  • Service orientated : outstanding customer service, ability to translate client needs, demonstrates commerciality in their actions, management of expectations, developing and maintaining strong relationships.
  • Excellent organisation skills, with ability to work to tight deadlines and manage multiple tasks.
  • Core consulting skills in communication and project implementation, including : proactivity, questioning, listening and taking a collaborative / partnership approach with clients (not order-taking).
  • Ability to work under pressure, solve problems and develop workable solutions.
  • High level of accuracy and attention to detail in all areas of work, including ability to produce high standards of documentation.
  • Confidence to challenge and negotiate with internal and external stakeholders when required.
  • Able to deal with change in a positive way.
  • High level of proficiency in Microsoft Office and computing skills.
  • Creative and technical copywriting and copy-editing.
  • Experience of proofreading.
  • Basic presentation preparation and delivery.
  • Strong verbal and written communication skills.
  • Eligibility Requirements

  • Must have the Right to Work in the United Kingdom
  • What we offer you :

    We want Gallagher to be the organisation that all our people are proud to be a part of and where everyone can call themselves one of our team.

    Where our culture is embracing of difference, where you can be the best and, perhaps most importantly, be yourself.

    We are all different in some way. If we were all the same, and all thought the same, we would be vulnerable as a group. By welcoming and encouraging diverse opinions and backgrounds within our organisation, we will have a healthier, more innovative and ultimately more profitable business.

    If this sounds like somewhere you’d like to join, we’d love to hear from you. If you require flexibility for a role you are applying for, give us a call to chat through the options.

    About Us :

    Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper.

    We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

    As a member of our benefits and HR consulting team, you’ll help our clients - employers of all sizes, across all industries - build workplaces that work better.

    Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation.

    Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion / belief, age and those with caring responsibilities.

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