What does the job entail?
At EKM.com we believe everyone should spend life doing something they love, that includes those awesome people who choose to work for us and also our customers.
We are looking for enthusiastic proactive people to join our team of Account Managers who will help our customers succeed.
Keep it simple
Make a positive impact
Specifications of Roles
To succeed in Account Management, you will need :
Exceed the customer’s expectations
To provide a high standard of customer support via email, live chat, telephone in order to exceed the customer’s expectations
To provide advice and support on the range of EKM products
Go above and beyond
To provide support on platforms outside of the EKM platform which are beneficial to EKM customers, such as Facebook and Google products (full training will be given)
To adhere to and surpass your individual and team Key Performance Indicators
To work alongside your colleagues in a team and be able to work independently as required
To offer reviews of customers websites, providing them with an accurate report on what tasks still need completing on their account
Strong communication skills
To liaise with different departments and individuals to help resolve customer’s issues
Excellent verbal and written communication skills
Excellent probing questioning and influencing skills
Self motivated, enthusiastic and positive outlook to life
Highly organised, proactive individual capable of working autonomously and as part of a team
You want to learn and improve yourself through self development and inhouse company training
None of these are required but if you know some or all of these you will improve your chances of joining our team :
Good knowledge on Google Products
Good knowledge on social media (Facebook, Twitter, Instagram, etc)
Experience with shopping online
Basic HTML and CSS knowledge
Basic understanding of Excel
Picture working for a tech giant like Google or Apple relaxed dress code, free tea & coffee, lots of company trips and a real campus feel to your workplace.
Silicon Valley might be a few thousand miles away, but ekm.com was born and bred in sunny Lancashire.
With an open approach to managing people and a strong emphasis on knowledge share, ekm.com’s success comes from its staff, the ideas they generate and the amazing results they bring.
On top of all the perks listed previously you will also receive Everyday incentives
Cash, booze, biscuits, vouchers
Weekly console challenges
PlayStation or Nintendo Wii
Regular FREE trips
Fun ones clubbing in Ibiza, quad bikes and casinos to name a few.