At Hotels.com, we’re passionate about using Technology and Data to create an amazing travel experience and bring people of the world closer together.
We are looking for an outstanding individual to lead our Brand and Loyalty Analytics team and embed a customer-centric view into our understanding of performance.
You will be in charge of driving measurement and analysis of the effectiveness of our brand advertising, PR, social and sponsorship activities primarily focussed on our offline and online media spend developing new methodologies, building measurement tools, designing tests partnering with marketing leaders to make decisions.
In addition, your team will provide decision support to our Loyalty analytics team with an aim to provide actionable insights to improve customer experience of the programme and optimise the incremental value generated by our Loyalty members.
You will work closely with our other analytics teams, particularly our marketing analytics teams, and we will be looking for an analytics leader who can help us continue to drive for analytics excellence across the team.
This is an exciting opportunity to join an upbeat and international work environment, where Data is at the core of everything we do and Customer Centricity is top of the agenda.
If you have a talent for analytics, a penchant for innovation, an orientation for action and you are an advocate of the customer, this could be the role for you!
What you'll do
You will work with your team of 5 analysts to deliver against a broad range of projects, which include :
and identify optimisation levers
Who you are
What you can do
What you’ve done