Project Success Manager
Investis Digital are recruiting for a Project Success Manager to join our Programme Delivery team in Bristol.
As well working from one of our brilliant offices (centrally located with fantastic views!)
The following benefits are also available to our employees :
25 days holiday a year (increasing with length of service, with the option to buy or sell up to 5 days holiday each year)
Health Cash Plan
Cycle to Work scheme
Subsidised gym membership
Regular social activities (virtual for now!) and contributions to cultural and sporting events
Remote and Flexible Working
We recognize that this is a slightly strange time to be applying for a new role, or to be joining a new company. The health, safety and comfort of our people is our number one priority, and we have taken a number of measures to ensure that we are doing everything we can to meet the needs of our employees, from facilitating working from home to ensuring our coffee machines are totally handsfree for when the office is back open!
As a team, we communicate regularly through Teams calls to ensure we maintain a team network! Across the office we have weekly stand ups, monthly town halls and regular social events (online and sometimes in person with safety measures in place depending on the current government guidelines).
We’re happy to discuss specific ways we are addressing working from home during the pandemic during our interview stage, so please don’t hesitate to ask us anything if you are selected for interview
A bit more about the role :
As Project Success Manager, you will be responsible for the successful delivery of a variety digital projects. You will follow established processes to lead both client and project teams through the full project lifecycle.
Leading clients, you will diligently control the scope, budget and quality of your projects, while clearly articulating status, successes, risks and issues to stakeholder and project teams.
You will be comfortable managing geographically distributed, cross functional teams, ensuring strong leadership, communication and direction towards project milestones and deadlines.
You will be accountable for governing the quality of team deliverables, managing client expectations, and ensuring smooth transition of projects to services and client enablement teams post completion.
With strong attention to detail, process control and an ability to cascade motivation to your team, you will establish yourself as a leader on the projects you manage.
Key responsibilities include.
Team and Client Leadership
Chair internal project meetings including kick-offs, retrospectives and status
Contribute to external client project meetings chaired by an account manager
Lead clients to ensure effective expectation management and alignment
Act as the project delivery escalation point for your team and client stakeholders
Partner effectively and ensure transition to offshore build project manager
Ensure team and client have clarity on scope, schedule and change process
Provide clear and regular communication to ensure continual team alignment on delivery status, milestones, risks and issues.
Maintain accountability with regard to deliverable quality and ensure mitigating options are created with regard to projects risks and issues
Motivate, coach and mentor project team toward successful outcomes
Produce scope, estimates and budget for a variety of small to med digital projects
Produce and maintain a risk, assumption, issue and dependency (RAID) log
Produce and maintain project plan and resource forecast (Schedule)
Document project health (status) on a regular cadence (Quality)
Maintain project margin throughout project lifecycle (Budget)
Maintain project scope through effective change control
Endeavor to meet quarterly project management KPI targets
Govern project team adherence to delivery process and associated meetings
Ensure team and client understand and follow defined project methodology
Ensure all timesheets are submitted on a weekly basis
Ensure close collaboration with PMO function with regard to resource forecasting
Ensure correct toolsets and templates are being used by delivery team
Ensure delivery completion process is followed with regard to project transition
Advise on process improvements and refinement where applicable
All applicants should also possess :
Digital delivery experience in a client facing environment
Ability to manage / lead or provide governance for multiple projects
Very strong leadership skills, assertiveness
Strong numerical, written and oral presentation skills
Robust negotiation and facilitation skills
Great levels of client and stakeholder management skills
Defining scope, budget and quality assurance skills
Highly process orientated with attention to detail
Experience of a well-defined delivery methodologies (agile, waterfall)
Excellent working knowledge of project management tools
Consistency in approach, best practices and team management
The following skills are also desirable :
Formal project management qualification such as Prince 2
Prior account management experience
Mavenlink, Jira and Confluence experience
Understanding of financial accounting principles with the ability to effect positive change on numbers
Knowledge of CMS technologies (Drupal and SiteCore preferable)
Management of the creative process including leading and advising the client
Experience working with remote build teams
Keen interest in creative digital solutions
Knowledge of digital corporate communications and investor relations