Desktop Support Technician (1st Line)
Target Group
Newport, Wales, United Kingdom
6d ago


Do you have an interest in Information Technology? Are you immediately available and looking to jump on the career ladder or develop your experience in this industry?

Yes? Then we have just the role for you!

We have an exciting opportunity to join our busy IT 1st line team in Newport as a Desktop Support Technician. Here you will put your IT knowledge and experience to use though the following main responsibilities :

  • Provide excellent customer service by considering the end customer in everything that we do.
  • Resolving User Equipment IT Service Desk Tickets
  • Resolving Joiner Mover Leaver IT Service Desk Tickets
  • User IT Equipment Asset management
  • Meeting room IT equipment maintenance
  • IT Purchase order management
  • Printer management
  • Enhanced IT support for Senior Management
  • Backup Management
  • This is a very past paced role that requires the successful candidate to be 100&% office based, working core day hours (I.E. between 8am and 6pm)

    We want to hear from you if you have :

  • Excellent time management
  • Work well as part of a team
  • Excellent verbal and written communication skills
  • Organised and able to multi task
  • Flexible and adaptable to change
  • Ability to work under pressure, with a can do attitude
  • You'll need to demonstrate the following knowledge / experience :

  • 1+ year working within Information Technology and supporting end users
  • 1st line Microsoft Desktop software knowledge (i.e. Windows 7 / 10, Office 2010 / 2013 / 2016)
  • 1st line Microsoft Server knowledge (i.e. Server 2008 / 2012 )
  • 1st line Microsoft Server Application knowledge (i.e. Exchange, Active Directory )
  • Working experience of ITIL processes and procedures.
  • Experience working within a professional and busy IT Service Desk.
  • Ability to setup desks with user equipment (i.e. Monitors, Desktop, Telephone)
  • What makes a great team? A Diverse team!

    Don’t be put off if you can’t tick all the boxes. We know from research that candidates (especially women) may be put off applying if they feel they aren’t 100% there yet, but why not give it a whirl?

    We’re committed to creating a Diverse & Inclusive culture through the execution of our D&I strategy, community relationships, our people & leaders.

    A job isn’t just a job. It’s who you are!

    Contract length : 3 months

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