The main objective of this role is to assume total department accountability for sales, service profitability and loss prevention.
To achieve a department environment that fosters creativity and inspires the Urban Outfitters customer. Ensure appropriate feedback and guidance is given in order to execute employee development.
To assist senior management with all general store operations that falls within their sphere of responsibility. Participate in building community relationships that directly reflect the Urban culture.
To uphold the Urban Outfitters Peers Teaching Peers philosophy.
DUTIES AND RESPONSIBILITIES
Recruit, motivate, develop and lead a store team
Manage all aspects of performance development within the department team (Performance Appraisals, Individual Development Plans, Coaching and Counseling and Disciplinary actions)
Recognise and develop talented individuals for advancement and growth within the organisation
Uphold Company standards and act as a positive role model to others
Leadership and Communication :
Inspire, motivate and encouraging teamwork among the team
Conduct productive daily meetings to ensure that goals are met
Effectively delegate projects while at the same time allowing others the creativity to succeed by making their own decisions
Possess excellent communication skills in both written and verbal form
Managing the Environment :
Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment
Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management
Achieve Company-average mystery shop results by uphold the Company’s mystery shop standards
Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures
Achieve the store stock loss goals by overseeing adherence to loss prevention practices
Assist in upholding Company Health & Safety regulations at all times in order to protect employees and customers against accidents and incidents
Merchandising and Display :
Manage all aspects of the assigned department in collaboration with the Visual Merchandising Manager with regard to : training, shipment placement, markdowns, transfers, merchandising and store standards
Understand and interpret current fashion trends in local markets in order to generate creative solutions
Take an active role in ensuring floor sets for the department are well organised and scheduled appropriately
Commercial Awareness :
Maximise departmental sales through analytical and creative management of merchandise from receipt to sales
Utilise Company reports to react to trends and drive business
Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.
e. media and local community
Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends
Demonstrate entrepreneurial skills to achieve and exceed store targets
REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE
Experience in a management role working in a fast paced, high volume fashion retail environment
Demonstrates strong operational skills
An understanding of the Urban Outfitters culture and its appeal to the local market
Ability to drive sales through excellent service, strong visual presentation, and a full understanding of the business