Kaplan Living is a leading provider of Purpose Built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools, along with a small provision for University and Direct Let accommodation during the summer.
To work as a member of the team, providing a front line response in both planned and reactive maintenance service in accordance with the Service Level Agreement with our stakeholders.
Issue and regulate stores and cleaning supplies and assist in maintaining correct stock levels.
Ensure that the working environment is maintained in accordance with the Service Level Agreement, including keeping the site clean by litter picking on a daily basis, supporting the cleaning staff with rubbish removal and, when required, clearing snow and ice from pathways and putting down grit
Undertake duties involving movement of loads (e.g. bins / white goods / Furniture etc.)
Identify and resolve maintenance issues ensuring these are reported using the correct process
Undertake training as required
Be prepared to work as part of a rolling roster including weekends including student arrival weekends
Adhere to the company dress policy at all times
Kaplan International College is connected to a residence, classroom set up and maintenance of the college will be required.
Deal with any complaints that are received and escalate these immediately to the relevant manager
Assist with statutory testing including fire alarm testing, fire extinguisher, fire blanket and fire detector checks, water temperature monitoring, shower head cleaning and emergency lighting checks
Other duties as commensurate with the post
Health and Safety
Ensure all equipment is kept clean, well maintained and is a safe working order
Report any Health and Safety issues relating to the site ensuring all information is passed to the relevant manager
Comply with the requirements of Kaplan residence’s and stakeholders operational procedures and policies including those relating to health and safety
Understand and observe Kaplan’s site rules at all times
Wear and maintain personal protective equipment (PPE) in accordance with company policy, COSHH and Risk Assessments
Comply with Kaplan Residence’s statutory fire and safety regulations and to promote good safety habits and methods of work among the workforce.
Conduct security patrols to ensure building and students are safe.
Kaplan International College is attached thus ensuring this building is locked up and secure
Student Welfare and Customer Services
Provide pastoral care to students
Be the 1st point of contact to residents
Assist with any Front of House responsibilities including Parcel collections.
Assist the team with any social activity within the building.
Be aware of material expenditure and avoid unnecessary waste or loss
Be able to work within a set budget
Marketing & promotion
Contribute to, when necessary inward visits from agents / partners / parents as appropriate
Any other duties as required by the General Manager and / or Deputy Manager
The successful applicant will :
Have a passion for customer care and a sensitivity to students needs
Have experience in a customer facing environment
Have recent experience of working in a maintenance / caretaking role
Have experience of working in an effective Health & Safety culture in line with legislation.
Ability to offer flexibility in working hours including provision of out of hours support in an emergency if required
Essential skills / experience
Have experience in customer service, hospitality or student service provision, ideally accommodation
Be able to work as part of a team, and work on own initiative
Ability to prioritise workload and meet deadlines
Closing date : 17th September 2021
As part of our commitment to safeguarding, successful candidates will be subject to an enhanced Disclosure and Barring Service check.