Night Facilities
Kaplan International
Liverpool, United Kingdom
1d ago

Kaplan Living is a leading provider of Purpose Built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools, along with a small provision for University and Direct Let accommodation during the summer.

Building management

  • To work as a member of the team, providing a front line response in both planned and reactive maintenance service in accordance with the Service Level Agreement with our stakeholders.
  • Issue and regulate stores and cleaning supplies and assist in maintaining correct stock levels.
  • Ensure that the working environment is maintained in accordance with the Service Level Agreement, including keeping the site clean by litter picking on a daily basis, supporting the cleaning staff with rubbish removal and, when required, clearing snow and ice from pathways and putting down grit
  • Undertake duties involving movement of loads (e.g. bins / white goods / Furniture etc.)
  • Identify and resolve maintenance issues ensuring these are reported using the correct process
  • Undertake training as required
  • Be prepared to work as part of a rolling roster including weekends including student arrival weekends
  • Adhere to the company dress policy at all times
  • Kaplan International College is connected to a residence, classroom set up and maintenance of the college will be required.
  • Deal with any complaints that are received and escalate these immediately to the relevant manager
  • Assist with statutory testing including fire alarm testing, fire extinguisher, fire blanket and fire detector checks, water temperature monitoring, shower head cleaning and emergency lighting checks
  • Other duties as commensurate with the post
  • Health and Safety

  • Ensure all equipment is kept clean, well maintained and is a safe working order
  • Report any Health and Safety issues relating to the site ensuring all information is passed to the relevant manager
  • Comply with the requirements of Kaplan residence’s and stakeholders operational procedures and policies including those relating to health and safety
  • Understand and observe Kaplan’s site rules at all times
  • Wear and maintain personal protective equipment (PPE) in accordance with company policy, COSHH and Risk Assessments
  • Comply with Kaplan Residence’s statutory fire and safety regulations and to promote good safety habits and methods of work among the workforce.
  • Conduct security patrols to ensure building and students are safe.
  • Kaplan International College is attached thus ensuring this building is locked up and secure
  • Student Welfare and Customer Services

  • Provide pastoral care to students
  • Be the 1st point of contact to residents
  • Assist with any Front of House responsibilities including Parcel collections.
  • Assist the team with any social activity within the building.
  • Financial

  • Be aware of material expenditure and avoid unnecessary waste or loss
  • Be able to work within a set budget
  • Marketing & promotion

  • Contribute to, when necessary inward visits from agents / partners / parents as appropriate
  • General

  • Any other duties as required by the General Manager and / or Deputy Manager
  • Candidate profile

    The successful applicant will :

  • Have a passion for customer care and a sensitivity to students needs
  • Have experience in a customer facing environment
  • Have recent experience of working in a maintenance / caretaking role
  • Have experience of working in an effective Health & Safety culture in line with legislation.
  • Ability to offer flexibility in working hours including provision of out of hours support in an emergency if required
  • Essential skills / experience

  • Have experience in customer service, hospitality or student service provision, ideally accommodation
  • Be able to work as part of a team, and work on own initiative
  • Budget management.
  • Ability to prioritise workload and meet deadlines
  • Closing date : 17th September 2021

    As part of our commitment to safeguarding, successful candidates will be subject to an enhanced Disclosure and Barring Service check.

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