Client Relationship Manager
Home Instead, Inc.
Fareham, United Kingdom
5d ago

Company Description

Home Instead Senior Care Fareham and Gosport is a multi-award winning, family owned care provider specialising in companionship led care for older people to help them to remain living well at home.

We have a particular expertise in supporting people living with dementia and are recognised by health care professionals as a leading local provider for clients living with this condition.

With minimum visits of one hour, award winning training and an excellent reputation we are immensely proud of the quality of care we provide to our private client base.

We match our CAREGivers to our clients based on mutual interests and hobbies to help build bonds of trust and enables us to provide personalised support.

We are rated 'Outstanding' by the Care Quality Commission in our last inspection a rating only warded to around 2% of all home care providers.

Job Description

People contact Home Instead looking for a care team that they can trust for themselves or for their loved ones, and it is the role of the Client Relationship Manager to guide each person from their initial enquiry to the beginning of the care package.

This involves taking the initial phone call or following up on an enquiry made online with a calm, empathetic and consultative approach, to ensure that you have an understanding of the potential clients needs and how we might meet them.

You will arrange to meet with the potential client, usually with family members or other representatives, to gain a complete picture of their care and support needs and develop and propose a solution.

This consultation will inform the detailed care plan that you will write to ensure the best level of care can be delivered.

It is imperative that you have excellent communication and interpersonal skills, an ability to be an active listener and provide the potential client and their family with relevant information about the best solution to meet their needs and guide them through the process until their care starts.

You will need to have the ability to write detailed care plans, and communicate effectively with internal office teams, relevant medical professionals such as doctors, occupational therapists and mental health teams, and of course, potential clients and their families to ensure a well organised and well informed approach.

  • You must be someone who enjoys meeting people, can work well under pressure and have the capacity to think clearly in stressful situations;
  • our clients rely on us for advice and support throughout every step of the process in starting care.


    Whilst no formal qualifications are required, a background in health and social care or in a health care setting will be highly advantageous, particularly where that experience is in a consultative role.

    IT literacy is critical to the role and experience using desk top productivity tools and other work flow based programmes is essential to ensure the onboarding processes for clients are delivered efficiently.

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