Customer Service Advisor, Birkenhead, Wirral
Connells Group
Birkenhead, Wirral
6d ago

About the Job

Customer Service Advisor


Competitive Basic Salary Career Progression

Key Responsibilities :

  • To prepare property inspection reports for corporate clients detailing the condition of the property.
  • To obtain desk top sales and rental appraisals of properties through extensive internet and telephone research.
  • To provide comparable evidence to support appraisals.
  • To proof read all reports and quality check the presentation, content, grammar and punctuation.
  • To monitor the SLA timescales and ensure that reports are completed and issued to the clients on time.
  • To build a relationship with the supplier and monitor their performance against target.
  • To provide weekly updates on progress to clients and CSMs.
  • To ensure that all internal processes are followed and all notes are kept fully on the internal system for the team and department.
  • To build professional relationships with dedicated clients and ensure weekly reports are completed to a high standard within a strict timescale.
  • To ensure instructions are closely monitored within the network to ensure we are giving the best service to our clients.
  • Job Purpose :

  • To provide accurate property reports in order that properties can be managed effectively.
  • To provide accurate property reports and advice to clients to assist in their purchase of investment property.
  • Ensure that all documentation, SLA and statute requirements are met in the correct time frame.
  • Be committed to achieving or exceeding own, team and Corporate Lettings targets.
  • Skills Required :

  • Minimum of grade C or above in GCSE, (or equivalent), in Mathematics and English Language.
  • Excellent PC and related technology skills.
  • Excellent letter writing skills.
  • Good analytical ability.
  • Ability to stay calm under pressure.
  • Customer service skills
  • Experience in a Customer Service environment
  • Claire.Newnes

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