About the Position
The ALS IT Department in the United Kingdom is seeking an IT Support Technician to join our IT Operations team that strives to exceed client expectations by delivering superior support and results on time.
Benefits & Culture
At ALS we believe that the people we employ are what makes ALS the great company it is today. We offer attractive remuneration and many benefits to staff.
This position is responsible for providing exceptional customer service by phone within the IT Helpdesk and great deskside / on-site support within the ALS Offices and Industrial sites.
Primary responsibilities include :
Log and respond to incidents / service requests and effectively communicate resolutions
Assist with delivery of a variety of IT projects
Ensuring the security and privacy of networks & computer systems
Organising & scheduling upgrades and maintenance
Laptop / Desktop build, installation and support
Setup & support equipment including laptops, desktop, phones & printer
Support maintenance of server room equipment including back-up devices, switches, routers, servers
Travel to various locations as and when required for issues that cannot be resolved remotely
Develop and maintain inventory of all computers, monitors, keyboards, hard drives and other components and equipment.
Ordering components as needed.
Required Knowledge, Skills and Abilities
Demonstrated experience in the installation and support of PC hardware and software technologies, especially MS Office / O365 and Windows XP-7-8-10 and other commercial grade applications.
Experience in the support of Windows Server 2008-2019, Active Directory, Microsoft Exchange and Microsoft Teams
Managing and troubleshooting mobile computing fleet (Apple / Android devices)
Helpdesk ticketing systems (ticket lifecycle, ITIL basics)
Windows 2008-2019 server OS, Virtualization (Hyper-V and VMware)
TCP / IP networking - basic principles and active troubleshooting
Backup technologies (e.g. Veeam, Commvault, Veritas)
6 12 months of experience in operating and supporting Windows environment - both server and client
Good communication skills and understanding of user needs
Enthusiastic and strongly motivated
Demonstrated ability to troubleshoot technical problems
Proven ability to prioritise and deliver to challenging deadlines
Great team player
Full driver’s license
An excellent opportunity for a motivated and skilled person looking to develop the career within an international company.