About the role
Central Supporter Engagement Coordinators play a leading role in stewarding, inspiring, and engaging churches, Christian Aid groups and individuals to build on the agency of Christian Aid’s supporters.
They are responsible for establishing stronger and more effective relationships and maintaining and increasing supporters’ level of engagement.
They undertake a diverse range of stewardship and enquiry management activities, as well as being proactive in equipping and motivating churches, groups and individuals to pray, act and particularly give, in order to expose the scandal of poverty and to contribute effectively to its eradication.
They are responsible for capturing and processing supporter information and providing consistent outstanding customer service and stewardship.
The team will be experienced in data management and will gain specific expertise in Christian Aid systems. The Central Supporter Engagement team are also responsible for providing excellent office-based support to complement support from regional colleagues, working together to achieve the strategic objectives of the Fundraising and Supporter Engagement department and the wider organisation.
You will be required to work closely with regional colleagues across the UK.
You will have a solid track record of working in a customer care environment, including handling enquiries and complaints and dealing with difficult and / or sensitive calls.
You will have experience of having worked with a customer database, including inputting, editing and extracting data. You will be used to dealing with new and existing supporters by telephone and in written communications and be able liaise with, and build relationships with, a broad range of people in a friendly, outgoing and positive manner.
You will have knowledge and experience of good donor management or customer care.
You will be able to demonstrate appropriate assertiveness to set manageable expectations and deal positively with supporters whose expectations cannot be met.
You will also have the ability to retain clarity and focus in a very busy environment with excellent attention to detail as well as a systematic approach to work.
This role requires applicants to have the right to work in the country where this position is based.
We value diversity and aspire to reflect this in its workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief.
Christian Aid is committed to providing a safe and trusted environment for every person connected to the work we do; and to preventing any type of unwanted behaviour including sexual harassment and exploitation, abuse, and financial misconduct.
Any candidate offered a job with Christian Aid is expected to share and demonstrate our values, and adhere to Christian Aid’s Safeguarding policy and sign Christian Aid’s Code of Conduct.
You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work / life balance.
For more information about the role, please contact Sara Lane-Dredge on slane-dredge christian-aid.org