The Sales Engineer / Technical Relationship Manager is a member of the HomeAway Technical Relationship Management team, part of Global Partner Services, and works with our Property Manager (PM) and Property Management Software Company (PMSC) clients during pre-
sale / pre-integration and post-sale / post-integration phases. The Technical Relationship Manager also works closely with the Business Development, Integration Solutions, Pre-
Implementation, and Implementation teams to ensure great service for our PM and PMSC clients.
What you’ll do :
Work with Business Development and Engagement Management to ensure optimum systems setup for new and existing PMSCs; work with Sales and Engagement Management to provide the same for PM clients using proprietary software, including pre-
sales support and recommendations, as well as post-integration client training
Provide long-term technical relationship management for PMSCs, including regular contact to review upgrades, upcoming releases planned by the PMSC, and health of integration and processes;
serve as technical relationship contact for PMSCs; coordinate plans and solutions with partner teams, such as Business Development and Tier 2 Integration Support, as needed
Keep pulse on integration projects, serving as escalation point for Engagement Management team, if required
Develop processes and systems to provide quick yet thorough responses to internal and external client requests and requirements
Perform analysis and research to provide creative solutions to technical problems
Work with Engagement Management team to help plan global capacity
Gather product requirements from PMs and PMSCs globally and work closely with Product, Product Marketing, Pre-Implementation, Implementation, and Integration Solutions teams to ensure product is a great fit for customers;
provide feedback as a technical resource for future integration strategies and long-range planning
Travel within EU 1-2 times per quarter to attend client meetings and industry events
Who you are :
Previous Technical Account Management, Sales Engineering, or similar experience in a client-facing role
Technical understanding of modern web integrations using XML, data transfer, data integrity and security, and payment and data processing compliancy good practices
Strong analytical and problem-solving skills
Good organizational, process, and project management skills
Strong communication / interpersonal skills; experience dealing with multiple international stakeholders, as well as clients
A flexible, hands-on approach with strong initiative and motivation to work in a constantly changing environment
Bachelor’s degree, preferably in Computer Science or Engineering or applicable work experience
Fluency in written and spoken English and German
If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.
Benefits / Perks :
Competitive health and insurance benefits
Annual target bonus or commission
Paid vacation and sick time
Free snacks and beverages
Frequent company update talks with our leadership team
Free listing on HomeAway.com
Electronic, adjustable stand-up desk
Discounted Metro & Rail pass
Why join us :
Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business.
Our brands recognize the power of travel to break down barriers and make people's lives better that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.
Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal;
to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small.
We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple.
Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.