Senior Business Architect – Customer Experience
Sage Pay Europe Limited
Newcastle
4d ago
  • Sage is transitioning its products and customer base to a SaaS model. The key strategic pillars of Sage are customer success;
  • colleague success and innovation. This role is key to Sage, its vision and strategies. Our belief is the purpose of companies and other organisations is to enrich the lives they touch and to create relationships worthy of loyalty.

    In Customer Experience our vision is to build relationships worthy of loyalty to improve your business and your life this applies to our customers and our colleagues.

    We believe happy people means happy customers means a profitable business. Our business has grown organically through acquisition of different businesses over time consequently our key focus now is to consolidate our technology, operating model and governance to one unified approach, globally.

    As a result, there are several programmes in flight this role will collaborate with e.g. Customer Core (Salesforce) and CCaaS (Genesys).

    Our mission is to ensure customers and colleagues get value from their relationship with Sage, that their experiences are worthy of their loyalty with the emphasis on simplicity, mobility, and efficiency.

    Service Design and Customer Experience strategy will be core to enabling our colleagues to focus more on our customers and increasing revenue by providing unified global IT platforms, multi-

    channel customer engagement and a consistent customer experience across the globe.The Senior Customer Experience Business Architect is responsible for the enterprise-

    wide definition and governance of Service Design i.e. 1.Global standards for business process & customer journeys (incl. master repository)2.

    Global standards for target differentiated propositions & customer experience #LI-MS1

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