Technical Product Manager
Bottomline
Theale, England, United Kingdom
2d ago

We are looking for a Commercial Product Manager to innovate , win , and grow with us.

Who are our customers?

Over 13,000 businesses in the UK, EMEA and Asia-Pacific.

What sort of products would you work on?

Bottomline has an ambitious purpose and our broad portfolio of propositions reflect that. The Financial Document Automation (FDA) portfolio includes a range of cloud and on-premise solutions that help customers with the design, construction, deconstruction, validation, approval, transmission, printing mailing and resolution of any financial document.

How do we do Product Management in Bottomline?

At Bottomline we have a growing world class team and we’re looking for an exceptional Commercial Product Manager to join us to own the FDA portfolio and drive the continued success of existing products and identify and launch compelling new.

At Bottomline we believe that the Best Product Wins. By this we mean that the only long-term sustainable way to grow a business is to have products that solve real business problems and surprise and delight our customers.

At Bottomline, we are on an unrelenting quest to continuously improve, innovate and invent to create products that delight.

  • The engine room for this is our Product & Development organisation, to quote Marty Cagan;
  • Great products require an intense collaboration of product management, design and engineering to solve real problems for our users & customers and to meet the needs of our business .

  • behind every great product there is someone working tirelessly, who led the product team to combine technology and design to solve real customer problems ...
  • So, one person above all, needs to care about the commercial, market, customer delight and operational success of a product.

    These people reside in the Commercial Product team and fulfil the Market Development role.

    Responsibilities

    As a Commercial Product Manager, you'll be focused on driving commercial engagements at both customer and business level and ensuring that Bottomline delivers the best, most innovative solution to meet the market opportunity, drives new sustainable revenue streams and provide customer loyalty and growth.

    What do we look for in a Commercial Product Manager?

    First and foremost, we are looking for a particular type of person who thrives in an organisation like Bottomline where change is constant and where we think like owners.

    Experience in a scale-up or a constant evolving and growing organisation would be an advantage.

    They must be smart, creative, persistent, curious and commercial. They understand the FDA space and they have a background sufficient to understand and relay technology that underpins the solutions.

    They believe so strongly in the problem to be solved, and the commercial opportunity to be exploited that they always find a way.

    They are the type of person who is constantly questioning and know that there is always a better way whether that’s how a customer’s process works or how we solve an internal problem.

    In addition, they will be the product champion throughout the lifecycle of the Product Family and will become an expert in the features, benefits and capacities of the Bottomline FDA portfolio, using inputs from customer, the market, and internal teams by creating and delivering compelling business offerings, supported with clear definition and messaging to drive business sales and financial results.

    This role is designed to help position Bottomline for market growth in the changing Payments and FDA landscape and to deliver against compelling events such as the move to cloud, ISO20022, intelligent use of data to name but a few.

    In this role, you will :

  • Have full ownership of aligning & leading multiple cross functional teams to deliver the best possible business and customer solution.
  • This will require a skill in managing across departments and breaking down hurdles & barriers to achieve your goals.

  • Develop a strategic vision of how we can achieve best in class solutions, in particular leveraging new concepts to help drive control and efficiency for our customers.
  • Managing the full product lifecycle.

  • Create a series of Product Plans, Go To Market plans and Roadmaps that speak to this long-term vision, working with our customers, stakeholders and global teams to align to business goals, while creating space and quick wins for short-term gains.
  • Bring these Product and Go To Market plans and Roadmaps to life with a hands-on approach to Commercial Product Management, working closely with the Development, Product, Sales, Marketing, Services and Support teams to have a detailed understanding of the problems, opportunities and solutions.
  • Help lead the way for how we approach new markets, adapting our proposition and user journeys to meet local needs while still offering a fantastic service to our customers.
  • Build an FDA team spirit where everyone understands the objectives, direction and their role within it creating a sense of energy and drive across the team.
  • Experience and Attributes

    Typically, as a Commercial Product Manager, ideally in the FDA sector, they would need to articulate how they would :

  • Generate orders and revenue growth in-line with company targets
  • Develop a strategic vision of how we can achieve best in class Value Propositions, in particular leveraging the latest industry trends, concepts and technologies to help drive control and efficiency for our customers
  • Create a Commercial Strategy and Roadmap that defines a long-term vision, working with Business stakeholders and global teams to align to business goals, while creating revenue opportunities
  • Bring this Strategy and Roadmap to life with a hands-on approach to Customers and internal stakeholders
  • Lead the way for how we approach new markets, adapting our user journeys to meet local needs while still offering a fantastic service to our customers
  • Optimise the performance of our products against key customer and business metrics
  • Delight our customers with new, unique Value Propositions that help them make the most out of their money
  • Provide lots of examples of defining and building great experiences for customers, and answering all of the difficult questions that come up
  • Balance solving complex problems within a fast-changing environment
  • Operate outside of their comfort zone and deal with ambiguity by reacting quickly to the needs of the customer and to a transitioning business.
  • In addition, we want them to bring their broad Commercial product management knowledge to bear, the core knowledge areas that we see as important are;
  • Generic

  • Ownership / custodian (i.e. be a Mini-MD)
  • Entrepreneurial / commercial drive
  • Strong focus on customer value propositions and packaging up technology to solve an identified problem
  • Adept at virtual team working - lead and motivate virtual team
  • Experience in FDA, Digital, Cloud, ISO 20022, data
  • Empathy for sales, marketing and technology
  • Customer facing / evangelist
  • Business / corporate understanding
  • New Proposition Development : Work at paceTake loosely defined concepts and define value proposition for Bottomline, customer and the end userHave experience and working within the parameters of a repeatable pragmatic framework (e.
  • g. Discovery, new proposition development techniques)Work closely with customers to co-create new value propositions via an iterative

  • In-life product management : Self-starter, growth and delivery focused, actively collaborative able and willing to share best practiseKPI definition and tracking / meet and exceed targetsCampaign managementRoadmap definitionLeading cross-functional teams, situated across several geographic locations, to achieve product and portfolio success.
  • Bottomline is a participating employer in the Employment Verification (E-Verify) program EOE / AA / M / F / V / D / E-Verify Employer.

    Bottomline Technologies is an Equal Employment Opportunity and Affirmative Action Employer.

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