We are seeking a Workshop Controller at Marshall Motor Group’s Mercedes-Benz Blackpool dealership. This role will see you lead day to day operations for our busy service operation, supervising and motivating a team of technicians.
Reporting to our Service Manager, this role is offered on a full time, permanent basis.
What are the key accountabilities?
Lead, manage and motivate a team of qualified and apprentice technicians
Allocate work orders to technicians, and manage technician clocking on / off, and rostering
Ensure workshop operations meet brand standards for quality by conducting regular quality checks on completed works
Drive service profitability by ensuring maximum time save and upsell
Manage and update workshop technical solutions including eVHC and service booking database
Provide outstanding customer service to service customers both face to face and by phone
Assist and work closely with the Service Advisor team as required
Do I need experience?
To be successful in this role, you will have experience as a Workshop Controller, ideally from a franchised dealership (brand experience flexible).
You will also have intermediate IT skills, ideally with experience in administrating eVHC software. In addition to your previous experience, we are seeking individual who display the following attributes :
Strong leadership skills with the ability to lead and motivate a team
A professional and calm approach with strong customer service skills
Strong problem solving skills, with the ability to foresee potential barriers
A commitment to the Marshall Values of People, Customers, Integrity and Innovation
Marshall Motor Group is a multi-award winning company with strong values that put our people and customers at the heart of everything we do.
Recently being recognised by the Great Place to Work Institute as one of the UK’s Best Large Workplaces , we have approximately 4,000 colleagues and a turnover of over £2billion;
we are still growing! Benefits available to our colleagues in addition to generous salary packages include :
Colleague discounts on new and used vehicle purchases, parts and servicing
£600 colleague referral bonus
MAVTA reward and recognition awards
Marshall Rewards discount shopping portal
Life assurance at no cost to you