Head of the Innovation Lab
5d ago

O2 is the commercial brand of Telefónica UK Limited, a leading digital communications company owned by Telefónica S.A.

With over 25 million customers across the UK, O2 is one of the world’s most innovative companies putting our customers at the heart of everything we do.

We are much more than just a network. We open up the endless possibilities of technology, connecting our customers to the things that they love and exploring new ways to open up the world for them.

We are always on the lookout for great talent.

Just like our customers, we offer our employees more. From a choice of benefits, rewards, training and ongoing career development there are many reasons to join O2.

About the Team

The Lab Team are at the forefront of the technology innovation process within O2. The team are key in developing new approaches to product development, as well as understanding the business opportunities that new technologies can bring to O2.

We want people that think outside the box, are connected to the latest trends and enjoy freedom to innovate, while they are able to translate it into benefits for O2 or its sister Telefónica companies.

About the role

As Head of the Lab, you’ll be responsible for leading talented technologists who have the remit to come up with ideas for new products and services, as well as supporting the business by creating proof of concepts that can drive business effectiveness.

The role is integral in supporting the current transformation of O2 to become a truly digital business that wows its customers.


  • Being an internal innovation champion and provide thought leadership across the business on best practise innovation process
  • Influencing the development of new products and services in O2 through understanding of cutting edge technology developments and their commercial potential
  • Leading on the delivery of targeted and effective communications strategy showing the potential of technology in relation to O2 strategy and user needs
  • Leading and managing the Lab team and all associated resources
  • Responsible for defining and achieving innovation related KPIs within IT
  • Support the business with achieving better investment choices through the development of proof of concepts’
  • Showcase the opportunities / threats that new technologies can bring to O2 and develop proof of concepts’ that can demonstrate potential new business opportunities / models.
  • Take responsibility of creating business cases if Lab PoCs are adopted by the business.

  • Actively involved in cross IT initiatives that might fall outside the normal remit of an Innovation team
  • Experience

  • Innovation and product development experience
  • Proven experience of leading multidisciplinary technical teams that have an innovation agenda, maintaining high level of employee engagement
  • Strong technical background whilst understanding the business value that new technologies bring
  • Experience of evolving new ideas into fully-fledged services / products / ventures in a corporate environment
  • Experience with managing projects, budgets and multi-disciplinary project teams
  • Strong stakeholder management skills, used to dealing with senior executive level managers
  • Strong business acumen (across spectrum, from strategy to marketing to finance). Has probably managed a P&L and / or been involved in a start-up
  • Excellent communication, influencing, negotiation and relationship-building skills. Ability to build consensus within and across a diverse organization
  • Strong presentation skills, the ability to translate technical concepts and opportunities into business language and experience of marketing and communicating the value of innovation
  • Closing date : 28th May

    Applications reviewed by : 4th June

    Salary and benefits :

    We are looking to pay a competitive salary (depending on experience) for this position, and in addition we have some great benefits that could include a bonus, life cover, health care, holiday entitlement and lots of flexible benefits too.

    Telefonica s commitment to a great work-life balance allows us to consider flexible approaches to working. Like to know more? Feel free to raise it.

    Joining Telefonica means opening up a world of freedom, support and possibility. A fascinating world where you ll be able to think bigger, be bolder and try new things.

    And where there are endless opportunities to develop your career.

    There s so much to discover. Your adventure starts here.

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