Job Title : Shift Coordinator / Reviewing Officer
Main Purpose :
We are looking to recruit an enthusiastic and motivated Independent Shift Coordinator / Reviewing Officer to promote a caring environment for service users through high standards of professional practice which are conducive to the physical, emotional, social intellectual and spiritual needs of the service users.
To ensure that each service user receives care appropriate to their individual need.
To implement the requirements of the National Care Standards.
About us :
The LOVE Group is a socially conscious business, funding its support services, in part, through its commercial services. LOVE Learning, our support service includes education and social care programs.
LOVE Corporate and LOVE Care, our commercial services include professional training, recruitment and care provision.
Main Duties :
Monitor each shift schedule and prioritize daily workloads to handle calls and adjust work assignments in response to volume fluctuations.
Provide support in establishing and implementing policies, procedures, and training programs.
Serve as a first point of escalation for procedural issues / complaints and coach staff regarding how to effectively resolve issues.
Ensure that the emotional, spiritual, physical, medical and material needs of the service users are recognized, assessed and met with.
Formulate weekly care schedules and ensure that the staff are aware of their relevant duties.
Carry out Quality assurance checks : use spot checks, supervisions, training and compliance with the codes of conduct to ensure that carers and team leaders are providing a quality service to our clients and are well trained and motivated to carry out their role.
Ensure that Management help and guidance is sought in the execution of her / his duties.
Represent the company at care reviews and other meetings whenever instructed
Ensure that weekly time sheets are checked and collated.
Undertake and keep up to date on a regular basis risk assessments and care plans for service users .
Undertake regular training reviews with staff and recommend appropriate actions.
Please Note :
Candidates will be PVG checked as part of safe recruitment and because of direct work with vulnerable people.
Hours of work : Full time / 37...... click apply for full job details