Night Guest Service Agent - Hilton London Metropole
Hilton
London, United Kingdom
5d ago

Hilton London Metropole is one of the biggest hotels in Europe, with its 1059 guest rooms, 42 meeting rooms and 4 Restaurant and Bar Outlets, as well as Room Service.

Our vision is to fill the earth with the light and warmth of hospitality and we are looking for dynamic and ambitious individuals to share this vision and our passion for delivering excellent customer service and to create unforgettable experiences for our guests.

At Hilton London Metropole we will help you turning your dreams into tangible goals, by offering you :

  • Incredible learning and career progression opportunities.
  • Cross-exposure to all the F&B outlets with the opportunity to improve your skill sets and knowledge.
  • The opportunity to become part of one of the leading hospitality companies in the world; Hilton Hotels.
  • Fantastic benefits, such as, the Go Hilton Programme, which will give you access to discounted rates on stays in Hilton Hotels worldwide.
  • A Night Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-

    in through check-out and complete audits, as required.

    What will I be doing?

    As Night Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-

    in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards :

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check in / out, and complete audit procedures, as required
  • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
  • Demonstrate a high level of customer service at all times
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Follow company brand standards
  • Assist other departments, as necessary
  • What are we looking for?

    Night Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members.

    To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :

  • Previous experience in a customer-focused industry
  • Completed high school certificate or equivalent
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency
  • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

  • Previous experience in cash handling
  • Apply
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