Supervisor - Ralph Lauren
House of Fraser
Glasgow, Scotland, GB
4d ago

POSITION SUMMARY

  • Directly responsible for the sales and KPI performance in assigned department / s
  • Partnering with Brand Liaison Officer, Frasers buying, RL wholesale team to build on business opportunities and achieve business performance goals : Retail sales, increase AUR, seasonal sell outs etc.
  • Leading weekly host store management meetings and participate in and contribute to regional Ralph Lauren meetings.
  • Communicating with host store staff daily on individual sales goals, and other key performance indicators, product sales and other information to help them provide unparalleled service and achieve goals.
  • Delivering company customer service initiatives and continually searching for ways to improve service; managing the store in a way that always services the customer first and manages tasks second
  • Collaborate in the the recruitment, selection, supervision, and development of the team
  • Collaborate with store management team on performance reviews and agreeing Personal Development Plans to support retention
  • Training and testing the team on product Knowledge
  • Communicating clear sales and service goals and expectations to sales team, providing coaching, training and constructive feedback on a regular basis
  • Using department business reports, profiling, and space analysis information effectively
  • Managing the department environment to ensure it represents the brand, complies with creative and product presentation
  • Establishing and maintaining an effective replenishment processes in line with store requirements
  • Oversee merchandise install directives and ensure standards are effectively maintained
  • Promoting and managing a high level of security discipline
  • Qualifications

    EXPERIENCE & ATTRIBUTES

  • You'll have a minimum of +3 years of progressive retail experience.
  • You'll have a minimum 2 year’s store / dept management experience in the service or fashion retail industry.
  • To have an in-depth knowledge of the retail market including competitor activity
  • Possess strong communication and interpersonal skills, energetic and authentic showing a clear presence on the
  • shop floor.

  • A desire to build relationships and promote teamwork and develop people.
  • You'll be confident in giving feedback that promotes positive behavioral change.
  • High level of analytical and reporting skill
  • To be action orientated and solution driven to achieve results
  • To be competent in IT systems to include excel, Microsoft word
  • You'll be a team player who recognizes and celebrates the contributions and achievements of others.
  • Additional Information

    PURPOSE & SCOPE

    Direct the sales team to consistently deliver an exceptional, memorable customer experience.

    Empower, motivate, and lead the development of sales team in collaboration with host store management team.

    Deliver the department(s) sales and metric targets

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