Technical Customer Service Associate
Barclaycard
Glasgow, Lanarkshire, UK
2d ago

What will you be doing?

  • Identifying and agreeing the right solution for the customer, using your innovative ability to impress
  • Thinking and acting like the customer, involving customers in determining outcomes that are best for them, understanding their short, medium and long term needs
  • Balancing different viewpoints and customer insight with policies, exercising clear judgement and initiative to reach the right customer outcome
  • Proactively working to avoid issues, confidently making self-initiated contact, anticipating needs and addressing customer queries and concerns efficiently
  • Interacting with customers on their terms, in an engaging way that demonstrates open-mindedness, actively listening and being genuinely curious
  • What we’re looking for :

  • Experience in delivering exceptional customer interactions in a professional and caring manner
  • Knowledge of regulatory and risk requirements relating to complaints
  • Excellent planning and organisational skills with strong attention to detail in preparing for each contact; approaching each investigation using your own judgement
  • Strong communication skills - both verbal and written, to deliver positive impactful communication needed to gather information, clarify circumstances, and explain outcomes
  • Skills that will help you in the role :

  • The ability to remain in control and empathetic to move the conversation on and find common areas of agreement
  • Being an excellent team player, supporting a culture of individuality, fun, and embedding best practice whilst being able to work individually and under pressure
  • Complaints handling experience
  • Where will you be working?

    In the heart of Canary Wharf, our headquarters at Churchill Place boasts onsite amenities such as; a gym, staff restaurant and deli bar, and is easily accessible by tube and bus links.

    With a population of around 5000 staff the atmosphere is second to none with a real buzz being created around the offices within.

    Interested and want to know more about Barclays? Visit home.barclays / who-we-are / for more details.

    Our Values

    Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues.

    Simply put, success is not just about what you achieve, but about how you achieve it.

    Our Diversity

    We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

    Our Benefits

    Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances.

    These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be.

    We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us.

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