Income Officer
Places for People Leisure
Derby, GB
2d ago

We are Derwent Living part of the Places for People Group; we are placemakers; our work impacts on the lives of people across the U.

K. providing homes to live in, communities to retire to, spaces to stay active, supported homes for independent living, and student accommodation.

Our places work when they work for everyone.

How do we do all this? By surrounding ourselves with customer focused people, welcoming people and like a challenge people.

Our people live and breathe our SPIRIT values; we are the place for spirited people.

So, we want you to join us and the 12,000 other colleagues on our journey; colleagues who have helped us create places, maintain 195,000 homes, manage £4 billion of assets and teach 75,000 children to swim each week.

More about you role

Based out of our Derby office we are looking for an Income Officer to join us. Managing the income collection through the tenant's duration with us.

The majority of your customer contact will be phone based and this will include collecting debt at all levels, arranging repayment plans, visiting tenants, carrying out assessments to decide which legal action will be required and attending court hearings and evictions.

This is a fixed term role until October 2020 covering an internal secondment.

The hours for this role are 37 hour per week, working on a rota system of 8 : 00am-4pm or 10am-6pm Monday to Thursday, and alternating Friday's of 8.

00 am-3.30pm and 9am-4.30pm. Occasional evening and Saturday morning is included, therefore a level of flexibility with working hours is required.

Whilst this role is based at head office, travel may be required, therefore a driving licence and use of a vehicle is required.

The successful applicant will receive allocated parking onsite at head office.

For more information please download our job profile available on our website.

More about you

You'll have experience working within a collections role. You will be able to negotiate repayment plans with customers, keeping accurate case management records, and signposting to external services as necessary.

To be successful in this role you will be self-motivated, a key team player with the ability to work on your own initiative.

You will be dealing with what can be emotively charged situations and the ability to diffuse, empathise and find positive resolutions is essential.

Excellent communication skills and a common sense approach are critical.

The benefits

Our ambition gives you all the challenge you could wish for and that's why we can offer you tangible and exciting career progression in a diverse and pioneering business.

Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.

  • We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier;
  • from a pension, generous holiday pay, training, sick pay, and free or discounted gym membership to a wealth of extra perks including interest-free loans for colleagues, discounts and offers on thousands of retailers, restaurants and leisure outlets and much more.

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