Senior Salesforce Business Analyst
Expedia Group
Wandsworth, GB
1d ago


Egencia : Business travel for the Expedia generation!

We are rewriting the book on how companies and their employees arrange travel. Unique in the market, we operate like an agile and entrepreneurial start-

up, backed by one of the world’s largest travel groups - Expedia Group.

Do you have a real passion for Salesforce and using it to support strategic business processes? Do you love being on a team that solves business challenges through technology solutions?

If so, Egencia, an Expedia Group Company, is looking to add to our Salesforce team a dynamic business analyst to develop business processes utilizing the power of the Salesforce platform.

This is a pivotal role, that is critical to the continued success of our business.

You will take an innovative, creative approach to designing processes and delivering solutions. Egencia currently uses Salesforce as an Enterprise-

wide solution, for managing Leads to Customer Service and everything in-between.

What You Will Do :

  • Translate complex business requirements into logical, technical solutions in Salesforce
  • Interpret business requirements to identify technology and operational implications
  • You will build customized solutions in Salesforce that supports business requirements and processes
  • You will take part in architecture and design discussions to promote consistency to Salesforce development methodologies
  • Create technical specification documentation
  • Clearly communicate project status to key partners throughout entire development process
  • Help solve technical issues for our business partners by troubleshooting and engaging with the team for a resolution
  • Actively research new technology trends and share insights with your team
  • Who You Are :

  • Eager to trail-blaze and craft new Salesforce solutions and policies based on prior meaningful experiences
  • Expert knowledge of Salesforce system capabilities and implementation of best practices
  • The ability to conceptualize business problems and solve them through data analysis
  • Solid sense of customer focus and the importance of the voice of the customer
  • Analyst that thrives in a dynamic and fast paced environment
  • A great teammate and people love any opportunity to work with you
  • Communicates authentically and has a strong business sense
  • 5+ years’ experience as a Business Analyst or Systems Consultant for a mid-to-large sized organization, or direct consulting expertise leading Salesforce transformation projects
  • Certified Salesforce Administrator (ADM-201)
  • Why Join Us :

    Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business.

    Our brands recognize the power of travel to break down barriers and make people's lives better that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

  • Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal;
  • to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small.

    We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground, so we can act fast and stay simple.

    Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

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