Verisure is seeking a talented, innovative, passionate Group Marketing Technology Manager to join our growing and successful Group Marketing team.
The role will report to the Group Customer Marketing Director and will work closely with the central IT organisation, the Country Marketing Directors, as well as delivery teams provided by suppliers.
The role will be supported by 2 direct reports (with a view to grow the team).
The role will be expected to impact quickly and develop as the business grows. The location of the role is flexible and can be based in our group HQ in Geneva or one of our European head offices.
The role will typically involve frequent travel to our European markets.
The company?s success depends on its people and it invests in them every day. Working with Verisure is being part of an industry leading world-class company that has a strong entrepreneurial spirit .
Strategic context and Value proposition
Over the past years, Verisure has experienced an exceptional and resilient financial performance with a very long track record of double-digit growth - thanks to continuous drive for Innovation, our very sophisticated Go To Market and replicable business model for expansion into new countries.
Our strong and visionary Management Team is now supporting the business? next phase of growth with a robust business plan for value creation.
Without our customers, we have no business ? and ensuring that we fully understand our customers? needs and values is critical to delivering our growth ambition.
Verisure already has impressive customer retention / low churn and high customer satisfaction scores ? but we are a brand and organisation that are always conscious of how we can serve our customers better.
The Group Customer Marketing Team is focused on delivering a harmonised approach to customer satisfaction across the Group.
Reporting to the Group Customer Marketing Director, you?ll play an integral role in transforming technical capabilities to serve and grow our customer base.
The Group Marketing function has a unique and exciting new opportunity to accelerate the enablement of new marketing technologies, developing strategic partnerships with world renowned tech brands in order to deliver our priorities faster.
Flexible - in our group HQ in Geneva or one of our European head offices (Madrid, Stockholm, Malmö, Copenhagen or London)
Reports and organization structure
Direct reporting line into the Group Customer Marketing Director
Two Direct reports (Business Analysts)?
Experiences and Qualifications
We see this role as critical for the achievement of Verisure?s growth and organizational transformation goals.
As result we are looking for a high potential / top performer individual who will combine CRM implementation experience with experience from customer marketing technology projects interacting between IT and Marketing.
Ability to understand :
o Commercial levers that drive a high functioning subscriber business : you?ll know your NPS from your ARPU
o Business process and business requirements and translating them to requirements such as BRD / Functional spec / User stories
o Business requirements and transforming those requirements into data mapping specs
o Interface / integration technologies and customers? needs so they can be translated into requirements
o Using insight to bring the voice of the customer front and centre
o Looks at things from the customers? point of view ? while recognising commercial drivers and realities
o Breaks down silos and works across boundaries
o Encourages sharing of ideas and best practice across the business
o Thinks through and anticipates priorities and arranges workload accordingly
o Delivers consistently on time and on budget
o Easily connects with people, understanding the needs of others
o Demonstrates emotional intelligence when working with people from different cultures and backgrounds.
Strong fit with our Company DNA
We are risk takers and we learn continuously.
We do the right thing, always.