Capacity Manager
Capita plc
England , Nottinghamshire
3d ago

Becoming a Capacity Manager with the Smart Data Communications Company (DCC) in Ruddington :

We are now seeking a Capacity Manager who has specialist knowledge or is an expert in the ITIL Service Management discipline of Capacity Management.

So, you can have overall responsibility for ensuring that there is adequate service Capacity to meet required levels of service and for ensuring that senior management are correctly advised on how to match Capacity and demand, and to ensure that use of existing Capacity is optimised.

You will sponsor the Capacity management process and have the responsibility and authority for the overall process results.

You are also responsible for advising on appropriate service levels or service level options.

So, we need you to have an understanding of data centre and telecommunications technologies and will be expected to create / amend and apply this knowledge to assure the capacity plans of third-party service providers.

What you will do :

  • Implement ITL-aligned Capacity Management policies, processes and procedures
  • Oversee the optimisation of infrastructure capacity and service level targets
  • Provide monthly Capacity reports and timely and accurate reporting of all Capacity related issues to senior management and key stakeholders
  • Oversee the development and maintenance of Capacity plans as dictated by business requirements
  • Keeps management informed about capacity needs
  • Ensures capacity-related incidents / problems are resolved
  • Assesses the capacity impact of new change requests
  • Monitors capacity levels and addresses target shortfalls
  • Liaises with other departments including;
  • Configuration Management
  • Change Management
  • Programme and Project offices
  • Procurement
  • Vendors and 3rd party support organisations.
  • Your experience will include :

  • Demonstrable experience in a Capacity Management role
  • Knowledge of ITIL Capacity Management and related processes and methodologies
  • Knowledge / experience of common Availability & Capacity Management techniques (reporting, trending, modelling, Fault Tree Analysis, component failure impact analysis, etc)
  • Capable of working under pressure, this will include dealing with escalations from the business, providing feedback and dealing with several projects and problems simultaneously in an effective manner
  • Excellent person to person communication skills are required with a track record of relationship building and liaison with business functions
  • Prepared to work extended hours and travel to other sites / regions as required
  • A university degree in a technical subject such as Management Information Systems or financial subject is essential. A masters’ degree would be desirable
  • Previous experience in Capacity Management and ideally some exposure to IT operations management and a good knowledge of IT governance processes
  • Ideally qualified in ITIL and in a project management methodology
  • A background in the energy or telecommunications industries is preferred.
  • About the Smart Data Communications Company (DCC)

    At DCC we’ve built the data and communications infrastructure that will support the mass roll out of smart electricity and gas meters to homes and small businesses across the country.

    The world’s most ambitious smart meter roll out will see over 53 million smart meters installed across the UK by 2020. Join us and you’ll be part of a team that is supporting the country’s transition to a low-

    carbon economy, and helping to ensure an affordable, secure and sustainable energy supply for the future.

    Smart Data Communications Company (DCC) are part of Capita Plc, the UK’s leading provider of business process management and integrated professional support service solutions.

    Through quality solutions, tailored to our customers’ needs, we’ve helped countless organisations unlock value and maximise their potential.

    With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.

    What’s in it for you?

    At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration with colleagues, customers and clients is what makes us so effective at what we do.

    As well as a generous basic salary, we also give you 25 day’s holidays (rising to 27 after 5 years), a discretionary annual bonus , company matched pension scheme and access to a variety of voluntary benefit options.

    These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.

    You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless.

    Our mission is to help you realise your potential whatever that means to you.

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