Customer Service Representative Brighton
Enterprise Holdings
Brighton
3d ago

Overview

Our Brighton branch is excited to announce an immediate opening for a Part-Time Senior Customer Assistance Representative !

The Senior Customer Assistance Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs.

The Sr. CAR will gain knowledge through local training and hands-on experience to provide administrative support, customer assistance, and act as a rental back-up in a large home city branch.

The required part-time schedule is Wednesday from 8am-11am, Thursday and Friday from 8am-6pm, and Saturday from 8 : 30am-1pm.

A 30 minute break will be provided each day worked. The starting pay rate for this position is $16 / hour.

Responsibilities

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A / Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and / or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as : research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and job-related duties as assigned
  • Equal Opportunity Employer / Disability / Veterans

    Qualifications

  • Must be at least 18 years of age
  • Must have a High School Diploma or GED
  • Must have at least 6 months of prior customer service experience
  • Must have a valid US driver's license
  • Must have no more than 1 at-fault accident or moving violation within the past 3 years
  • Must have no drug or alcohol related convictions within the past 5 years
  • Must have a basic level experience and understanding of a PC and Microsoft Office products
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
  • Apart from religious observation, must be able to work Wednesday from 8am-11am, Thursday and Friday from 8am-6pm, and Saturday from 8 : 30am-1pm
  • Apply
    Add to favorites
    Remove from favorites
    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form