Systems Support Analyst
Clancy Group
Harefield, Greater London, GB
6d ago

Systems Support Analyst

Harefield

Location : Harefield, UB9 6HZ

Type : Full Time, Permanent

Hours : 830am 5pm

Salary : 28K 32K depending on experience

If you want to make someone’s day and get them out of an IT pickle, then this could be your opportunity to do exactly that, all whilst fully utilising your methodical approach to trouble shooting and great communication skills.

We Care

That’s why we need people like you who care about your colleagues and customers, as well as our business and the environment.

People who appreciate their role in helping others to be successful.

The Role

We have a brand new opportunity to join our dedicated IT team, to provide 2nd line support that includes the configuration, deployment and testing of our work management systems as part of our systems transformation programme.

Below are some of the activities that you’ll be getting involved with :

  • Responsible for 2nd line support tickets resolution and engagement with stakeholders
  • Working with members of the project teams, support desk and external partners to resolve identified issues
  • Building relationships with partners’ support desks
  • Testing of fixes and releases following internal CAB process
  • Working with the business and project teams to capture digital workflow requirements and advise best practice
  • Amend, build and test the requirements in various systems
  • Updating of documentation such as process maps and training documentation
  • If you have previous experience within an IT Helpdesk environment and are familiar with both Android and IOS operating platforms, have exceptional communication skills including empathy and being able to translate technical jargon for your non-technical colleagues, and can demonstrate your process / data driven approach to problem solving we would love to hear from you.

    Our Company

    Every day we work smarter, greener and use our imaginations.

    Our purpose at Clancy is simple - we make life better for everyone’s growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.

    We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.

    What Next

    You apply, and we respond within two weeks (we know how annoying it is not to hear anything back)! If you don’t receive feedback within that timescale, please don’t be afraid to chase us - one of our values is to do what we say we will do!

    Benefits

    In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury’s, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.

    Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees.

    If you require any reasonable adjustments to be made for you to attend an interview, please do

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