Although this role has been advertised as Content+Cloud, please note that you would be employed by Sipcom, one of the group’s companies’
SIPCOM provide private, public and hybrid voice cloud solutions for our customers and partners globally working with some of the most exciting technology on the market.
SIPCOM provide platforms for Microsoft and Cisco collaboration solutions including BroadSoft and Skype for Business. The business is dynamic and fast-paced focusing on SME, Enterprise and Public sector organisations across North America and Europe.
Due to the year on year growth of the business and SIPCOM having a global footprint the opportunities for personal development and professional advancement are significant.
This customer-centric role, with moments of high pressure, can provide fantastic job prospects for the right candidate.
We are looking for an individual who can scale our service and support organisations to meet the demands of a rapidly growing organisation in the bullish UCaaS market.
This is a dynamic role, where you will be empowered to create, design, and implement a strategy that shapes a critical company function.
You will lead an international team of specialist support engineers, driving a continuous improvement mindset that is aligned to our corporate values of excellence, integrity, relentless customer centric and driving innovation.
In addition, you will be the face of the Service to our partners and customers through regular service reviews and planning workshops enabling you to be the voice of the customer internally.
We are seeking a candidate who inspires their team and wins the trust of our customers.
Location and Environment
This role will ideally be based out of our Cardiff offices, however we are open to remote and flexible working for the right candidate.
At Content+Cloud we look for a particular kind of person. Someone who likes nothing better than helping others to achieve their goals.
Someone who is driven by a desire to go the extra mile for our clients, focusing on the little things that make a big difference.
Someone who loves technology, not for its own sake, but for what it can deliver in terms of organisation.
This is the real Content+Cloud difference : the mindset of our people.
We see every client challenge as an opportunity for fresh thinking, and every client journey as an adventure.
Required Skills and Capabilities
Good luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.
Content+Cloud is proud to be an equal opportunity workplace that is committed to attracting and retaining the best talent regardless of race, sex, age, national origin, religion, sexual orientation, gender identity, disability or criminal history.
As part of our compliance requirements, we do undertake background checks which, dependant on levels of security required for the role or client assignment, may include a criminal record check.
Please do let us know if you would like more details on the level of checks for the specific role you are applying to.
We are happy to provide any reasonable adjustments you may need to ensure you feel you have the best experience across our selection process and future employment,