This role requires you to lead, manage and motivate the Parts Sales team to achieve and exceed sales targets. Through the team, develop strong relationships with customers, by providing expert knowledge and support and provide an exceptional customer service experience. This includes;
A proven ability in managing and motivating a team to achieve sales targets.
Previous call centre management experience gained in a B2B environment, or sales team management experience.
Holding regular 1 : 1's with the team and complete induction training.
A passion for providing a great customer service experience.
Monitoring sales performance in accordance with targets.
The ability to communicate effectively and build strong relationships with all key stakeholders.
With the support of the Centre Manager, plan and implement promotional activities and campaigns to enable sales targets to be met.
A high degree of IT literacy.
Maintain own knowledge levels (to include product knowledge, market awareness, competitor activity and pricing).
With the Centre management team, monitor delivery schedules to help maintain and improve service levels.
Ensure the proper and accurate use of all business systems.
Liaise with warehouse team that all returns and credit sales transactions are swiftly dealt with and authorised appropriately.