European Social Fund (ESF) Triage Officer x 2
Cardiff County Council
Cardiff, United Kingdom
6h ago

About The Service

  • The Into Work Advice Service provides support to people across the city who are actively seeking employment or looking to upskill;
  • the team is able to offer support and intensive mentoring through externally funded projects, volunteering opportunities and access to free digital and work skills training courses.

    The Into Work Advice Service is made up of a number of different streams including, the Gateway (job club support), Adult Mentoring, Youth Mentoring, Volunteering, Employer Liaison and Work Placement, Adult Learning, Digital Skills, Essential Skills and Quality Support.

    About the job

    An exciting opportunity has arisen for a committed individual with a successful track record in helping some of the most vulnerable clients looking for work, to join the Communities for Work team.

    You will be working in the community as part of a small team and will have experience of working with and supporting long-term unemployed Cardiff residents back into work, supporting a team of Mentors and Advisors with administrative duties, facilitating Triage meetings and excellent record keeping skills, in line with GDPR.

    You will have experience of providing excellent customer service; supporting people back to work, work well in a team and have a flexible approach.

    You will have exceptional communication and IT skills and the ability to resolve disputes in a positive and constructive manner.

    The successful applicant will help provide a professional face to face service to give practical help in job seeking, job applications and assisting clients to produce relevant, appropriate and professional CV’s to assist clients to get back to work’.

    The successful applicant will act as the first point of contact for participants seeking support with overcoming complex barriers, accessing work experience, volunteering placements, becoming job ready and finding suitable employment.

    You will work well in a team, have excellent communication skills and have a flexible approach.

    What We Are Looking For From You

    You will have experience of working in a Benefits or job seeking related environment.

    You will have experience of working with customers on a face-to-face basis and a commitment to providing a high quality customer service.

    You will have good communication and IT skills and the ability to resolve disputes in a positive and constructive manner.

    You will assist with financial and digital inclusion, by providing practical assistance to help customers get on-line’.

    You will assist with the provision of a high quality employment service for Cardiff. This will be via a number of channels, including face-to-face, e-mail and telephone.

    You will work well in a team, have excellent communication skills and have a flexible approach.

    The ability to speak other languages, in particular Welsh, Somali, Arabic or Polish would be an advantage.

    Additional information

    The post will be required to work from a number of different locations, including Central Library Hub and other Community Hub buildings on a rota basis.

    The post also required evening and weekend work on a rota basis.

    This post is temporary until 31st March 2022.

    Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.

    C.081). Requests may only be approved by the relevant Director / Assistant Director / Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.

    This vacancy is suitable for post share.

    We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

    Due to the current COVID19 circumstances the interview process for this role will be held on a virtual basis using an appropriate online platform.

    If you have any concerns around your ability to participate in a virtual interview process or if you would like an informal conversation about this role prior to application, please contact Awor Hersi on 029 20871071.

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