Area Manager
Servest UK
London
4d ago

Overview

Would you like to work for one of the largest facilities management companies in the world?

Atalian Servest employs over 125,000 people worldwide, across 33 different countries and 4 continents!

Our company is all about innovation and change - this comes with exciting new job opportunities and that's where you come in!

We are currently recruiting for a dynamic Area Manager in North and Central London to join our passionate and driven Transport team!

Job Overview

  • The successful candidate will have the primary responsibility to manage the day to day operation of our Clients account (Railway) to ensure that cleaning standards are met and maintained at all times across all sites within contract specification;
  • whilst leading and motivating direct reports. To operate consistently within Company policy and ensure that contractual obligations are fulfilled as well as delivering to financial targets.

    Duties will include

  • Manage Operations - Maintain quality of services to customers
  • Visit clients at least once per period to discuss services provided. Get customers to comment on standards
  • Carry out cleaning and safety inspections on-site, independently and alongside the client to ensure KPIs captured and can be reported on.
  • Deal with non-conformities as a matter of urgency

  • Identify and agree "one-offs" with clients.
  • Deal with customer complaints or concerns promptly, responding formally.
  • Observe all client and company statutory fire and safety regulations and promote good safety habits.
  • When trained, carry out risk assessments.
  • Ensure contract procedures are followed.
  • Inform the client of other Atalian Servest disciplines.
  • Liaise with subcontractors when applicable.
  • Manage Finance - Control resources to achieve a quality of service whilst keeping within the budget
  • Check and request materials, uniforms and / or equipment within budget
  • Ensure that plant, equipment and PPE is checked and replaced or repaired as necessary. Undertake regular "Health & Safety Audits"
  • Complete Timegate daily / weekly ensuring wage budgets are not exceeded
  • Where applicable, visually check that company vehicles are being used and maintained in the correct and proper manner
  • Continually look for opportunities to introduce add on services, e.g. consumables, window cleaning, etc
  • Manage People - Recruit, lead and develop the team
  • Recruit staff using company procedures. Maintain staff numbers at the agreed level
  • Induct new and transferred staff in line with induction form.
  • Regularly review the training and development needs of individuals. Carry out Continuous Conversations where appropriate
  • Provide on-site training for staff
  • Prepare work schedules
  • Ensure Atalian Servest staff obey all site rules and maintain a smart appearance including the wearing of uniforms and PPE
  • Maintain good team spirit
  • When necessary, discipline staff in accordance with the companys disciplinary procedure
  • Manage Information - Access, organise, store and use the information to control contracts
  • Maintain : Contract files, Personnel files, Training records, Site communication book, Site packs, Annual Leave records
  • Attend regular meetings with the client when requested to review the performance on contracts
  • Carry out regular Team Briefings with own staff
  • Manage Yourself
  • Manage own time effectively
  • Co-operate with requests from clients and managers and respond to requests for assistance when necessary
  • Attend appropriate training sessions
  • The successful candidate

  • Good organisational and time management skills
  • Strong customer / client-focused attitude
  • Strong interpersonal skills and the ability to build good working relationships
  • Customer relationship and dispute management skills
  • Good verbal and written communication skills
  • Approachable for team members and client
  • People Management, development and leadership skills
  • Ability to work individually and as part of a team
  • Follow the client's and company policies and procedures at all times;
  • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
  • Use all work equipment and personal PPE properly and in accordance with training received;
  • Report any issues or training needs to your Line manager and / or via your divisional incident reporting system
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