Area Manager

Servest UK

London

4d ago

Overview

Would you like to work for one of the largest facilities management companies in the world?

Atalian Servest employs over 125,000 people worldwide, across 33 different countries and 4 continents!

Our company is all about innovation and change - this comes with exciting new job opportunities and that's where you come in!

We are currently recruiting for a dynamic Area Manager in North and Central London to join our passionate and driven Transport team!

Job Overview

The successful candidate will have the primary responsibility to manage the day to day operation of our Clients account (Railway) to ensure that cleaning standards are met and maintained at all times across all sites within contract specification;

whilst leading and motivating direct reports. To operate consistently within Company policy and ensure that contractual obligations are fulfilled as well as delivering to financial targets.

Duties will include

Manage Operations - Maintain quality of services to customers

Visit clients at least once per period to discuss services provided. Get customers to comment on standards

Carry out cleaning and safety inspections on-site, independently and alongside the client to ensure KPIs captured and can be reported on.

Deal with non-conformities as a matter of urgency

Identify and agree "one-offs" with clients.

Deal with customer complaints or concerns promptly, responding formally.

Observe all client and company statutory fire and safety regulations and promote good safety habits.

When trained, carry out risk assessments.

Ensure contract procedures are followed.

Inform the client of other Atalian Servest disciplines.

Liaise with subcontractors when applicable.

Manage Finance - Control resources to achieve a quality of service whilst keeping within the budget

Check and request materials, uniforms and / or equipment within budget

Ensure that plant, equipment and PPE is checked and replaced or repaired as necessary. Undertake regular "Health & Safety Audits"

Complete Timegate daily / weekly ensuring wage budgets are not exceeded

Where applicable, visually check that company vehicles are being used and maintained in the correct and proper manner

Continually look for opportunities to introduce add on services, e.g. consumables, window cleaning, etc

Manage People - Recruit, lead and develop the team

Recruit staff using company procedures. Maintain staff numbers at the agreed level

Induct new and transferred staff in line with induction form.

Regularly review the training and development needs of individuals. Carry out Continuous Conversations where appropriate

Provide on-site training for staff

Prepare work schedules

Ensure Atalian Servest staff obey all site rules and maintain a smart appearance including the wearing of uniforms and PPE

Maintain good team spirit

When necessary, discipline staff in accordance with the companys disciplinary procedure

Manage Information - Access, organise, store and use the information to control contracts

Maintain : Contract files, Personnel files, Training records, Site communication book, Site packs, Annual Leave records

Attend regular meetings with the client when requested to review the performance on contracts

Carry out regular Team Briefings with own staff

Manage Yourself

Manage own time effectively

Co-operate with requests from clients and managers and respond to requests for assistance when necessary

Attend appropriate training sessions

The successful candidate

Good organisational and time management skills

Strong customer / client-focused attitude

Strong interpersonal skills and the ability to build good working relationships

Customer relationship and dispute management skills

Good verbal and written communication skills

Approachable for team members and client

People Management, development and leadership skills

Ability to work individually and as part of a team

Follow the client's and company policies and procedures at all times;

Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;

Use all work equipment and personal PPE properly and in accordance with training received;

Report any issues or training needs to your Line manager and / or via your divisional incident reporting system

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