In this role you have the opportunity to :
Be part of Philips and their newly acquired Remote Diagnostic Technologies (RDT) business, a UK-based leading innovator of advanced solutions for the pre-
hospital market providing monitoring, cardiac therapy and data management. RDT’s portfolio of comprehensive connected emergency care solutions will complement Philips’ Therapeutic Care business and strengthen its leadership position in the EUR 1.
4 billion resuscitation and emergency care market. Moreover, RDT will strengthen Philips’ ability to innovate, drive digital transformation in healthcare, and enter new markets.
Philips already offers a range of proven monitoring and therapeutic products and solutions to help emergency medical services, hospitals and lay responders accelerate the delivery of care at the scene.
This offering includes automated external defibrillators (AEDs), advanced life support monitors, and data management solutions.
RDT will complement this with a product range for ambulance and emergency responders, which includes Tempus ALS, a modularized monitor and defibrillator that offers premium functionality in a smaller, lighter and more flexible package.
RDT also offers highly robust, yet lightweight monitors equipped with telecommunication capabilities for various emergency responders.
You are responsible for :
Performing investigations into all returns, complaints, non-conformances and any other post-market issues
Perform necessary quality activities (in conjunction with customer services, engineering, production and customers as required) to determine and document root-
causes for identified non-conformances / issues
Implementing corrective action to reduce or eliminate cause of customer service issues
Gathering of data from product returns, service activities, complaints and customer feedback on a monthly basis to provide trending analysis on quality issues and performance metrics in line with KPIs in preparation for QRB and Management Review of the service data
Ensure refurbishment and service level agreements (SLA) activities are established, implemented, monitored and adhered to in line with QSM protocols
In the execution of the items above, provide support on quality matters to, Management Review, QRB, Customer Services and Quality team
Support Operations and Service department with NCR issues
Apply sound systematic problem-solving methodologies in identifying, prioritising, communicating, and resolving quality issues
Participate in the improvement of the service operations process, i.e. review and approval of service instructions and processes
Help facilitate continuous improvement and learning across all functional areas through training and communication of quality initiatives
You are a part of :
This role reports into Quality Systems Manager. This position will be based in Basingstoke, Hampshire.
To succeed in this role, you should have the following skills and experience :
Previous proven Experience in either quality engineering of whole / finished electronic devices (with software knowledge would be an advantage)
Experience of electronic devices manufacturing
Experience in managing customer services quality and performance perspective i.e. meeting customer’s expectations and ensuring they deliver as specified
Experience in fault finding / investigation, to establish and document root-causes for identified non-conformances / issues, to identify appropriate corrective changes and to implement those changes in a manufacturing organisation that services customer products
Experience of working within an organisation operating an engineering quality system and meeting regulatory requirements
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum.
Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.