As part of the Enterprise Delivery Division of Global Services, the Project Manager has an overall responsibility for the successful planning, executing, monitoring, controlling and closing of Intelex system implementations.
Responsibilities and Deliverables
Works in collaboration with (Sr.) Solution Architects and (Sr.) Project Consultants to develop project plans that align to the requirements and effort of client solutions.
Coordinates project requirements with clients in order to ensure complete alignment on project deliverables.
Effectively communicates with the client, Intelex project team and other cross-functional departments in order to ensure all project requirements and milestones are understood and delivered according to the project plan.
Ensures all client information / data requirements are received and communicated.
Creates and executes project plans and revises as appropriate in order to meet requirements.
Facilitates the day-to-day operational aspects of a project and scope, including project budget.
Effectively applies Intelex's implementation methodology and enforces project standards.
Identifies and mitigates project exposure and risk.
Responsible for project profitability, revenue, margins, bill rates and utilization.
Identifies business development and "add-on" sales opportunities.
Resolves and / or escalates issues in a timely fashion.
Effectively utilizes each team member to his / her fullest potential.
Sets and manages client expectations.
Effectively communicates with clients to identify needs and evaluate business solutions.
Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
Contributes towards the continual improvement of our service delivery models.
Travel to client locations within EMEA and occasional international travel required. Expected travel is 20%-50%.
Reports to the Practice Director, Enterprise Delivery
Skills & Work Traits
Ability to maintain strategic relationships with various internal and external parties such as clients, vendors, employees and executives.
Strong written and verbal skills; including the ability to present technical issues to a non-technical audience.
Results driven with a proven ability to project a positive sales attitude.
Ability to understand business needs in order to align the business need into system capabilities.
Communicates changes effectively, builds commitment and overcomes resistance, prepares and supports those affected by the change.
Understanding of Environmental, Health, Safety or Quality considered an asset.
Business proficient German language skills an advantage
Strong understanding of the software implementation project lifecycle including waterfall and agile methodologies.
5 + Years of experience in Project Management role, or equivalent experience within a software delivery environment.
Bachelor’s Degree or College Diploma in Computer Science / Information Systems, or equivalent Experience.
PMP certification or PRINCE2 an advantage
Please note that this role requires a satisfactory Criminal Background Check and Public Safety Verification