Floor Housekeeper
Plaza Athenée Hôtel
United Kingdom
9d ago

Hotel

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it.

It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation.

Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery.

Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture : Passion -

Personality - Respect - Working Together - Creativity

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.

Position Overview

  • To manage, lead, guide & train a floor team to provide consistently outstanding service
  • To oversee the day-to-day operations of the housekeeping department to meet hotel standards & provide consistently seamless guest service
  • To act as an ambassador of the hotel with guests and Colleagues.
  • Essential Functions & Physical Requirements

  • To manage, lead, guide & train a floor team to provide consistently outstanding service
  • To oversee the day-to-day operations of the housekeeping department to meet hotel standards & provide consistently seamless guest service
  • To act as an ambassador of the hotel with guests and colleagues.
  • Check all floor service areas and its supplies and equipment, to make sure that they are in working order
  • Ensure all corridors, services, pantry areas and store cupboards in your areas are kept well maintained and clean at all times
  • Supervise Room Attendants and House-Porters
  • Qualifications and Desirables

  • Previous housekeeping experience preferably in a luxury 5 star environment
  • Experience in a supervisory role in a luxury property
  • Fluent written & verbal English language is essential

    Good knowledge of Housekeeping processes & procedures

    Benefit Package

  • Very generous Employee Introductory Scheme offered
  • World-class training and development
  • Complimentary nights with breakfast within Dorchester Collection
  • 50% F&B discount at selected restaurants within Dorchester Collection
  • The successful Floor Housekeeper will be able to participate in a variety of social events and Corporate Social Responsibility activities throughout the year
  • Fantastic pension scheme
  • Meals provided while on duty
  • Uniforms provided or complimentary dry-cleaning
  • English language workshops provided free of charge
  • UK resident card loan
  • Location

    53 Park Lane, Mayfair W1K 1QA London

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