Service Now Business Analyst
London - CLT, London, United Kingdom
1d ago

Excellent Opportunity for ServiceNow Business Analyst to be part of our Infrastructure Services Practice.

Cognizant Infrastructure Services Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting / Professional and Managed Services, across Enterprise Computing, Cloud, Data Centres, DevOps, End User Computing, Service Desk, Network Services and Environment Management Services.

Key Skills and Responsibilities :

  • Developed scalable solutions and reviewed business processes.
  • Provided technical advisory services for multiple options and risks.
  • Participated in process designing sessions and documented process flows.
  • Evaluated and documented business processes and functional requirements.
  • Implemented information flow analysis for various business streams.
  • Analyzed and studies request processes and future automated processes.
  • Designed and formulated application requirements and test conditions.
  • Executed sprint planning and business estimation services with developers.
  • Business analysis, Gap analysis on ITSM Tools (ServiceNow is a must)
  • Strong knowledge on ITIL process methodologies
  • Well-versed in SDLC methodologies : Agile, Waterfall
  • Strong knowledge of web technologies : HTML, XML, JavaScript, Glide Objects
  • Amazing ability to perform : Requirements gathering, Process mapping via ITIL, Business process reengineering
  • Strong Understanding of Change & Release management
  • Expertise in developing : Solutions & Proposals
  • Strong communication skills & able manage communication with customer & offshore teams
  • Employee Status : Full Time Employee

    Travel : No

    Job Posting : Apr 23 2021

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