Technology Analyst - Core Airline
London, GB
1d ago


  • We have disrupted the way people travel since we started 25 years ago, and we don’t intend on stopping. We may be facing the biggest challenge in our history, but we are confident that throughout the pandemic we have taken the right action to build back stronger and better and we want you to play a part in that and #belongherewithus.
  • We know that flexibility, balance and wellbeing are more important than ever right now. Whether that’s working remotely, part time, or needing extra support when times are tough we are always #happytotalkflex.

    We’re Europe’s leading airline with a network of over 1000 routes across 35 countries. We lead the industry in data, digital, web, engineering and operational innovations, to make travel easier and great value for our customer.

    We have also been named as Britain’s Most Admired Company of 2020 in the transport sector, retaining the leading position for a second year running.

    We support. We empower. We excite. And we do it our way. We’re uniquely different. We’re easyJet.


    Core Airline Systems manage, support and oversee change for a range of critical services used to run the airline. Our team is split into five areas : Network & Scheduling, Crew Management, Safety, Aircraft Management and Disruption.

    We work in close partnership with the various suppliers and business teams across Europe.

    We are recruiting for x2 Technology Analysts to work in this team, you will be managing operationally critical solutions in a very fast paced and fun environment with exposure to all aspects of the business, IT services and technologies.


    To design and configure new or existing applications to support the needs of the business and to provide 3rd line application support for complex issues.


    Solution Scoping and System Design

    Support Project managers in development of new and / or improved business solutions to systems, ensuring they are fit for purpose and supportable, in-line with the business requirement specifications and project plans.

    Act as the Technical SME for the business application.

    Build Management

    The role is responsible for designing, developing, testing and implementing technical system solutions that are fit for business purpose

    Conduct root cause analysis on any defects raised through the build of new configuration and support resolution.

    Support users

    Provide 3rd line systems support for assigned systems. Coordinate support activity across the team to ensure satisfactory resolution of issues assigned to the team

    Manage Risk, Security & Audits

    Identify any access or data amendment breaches or any breach of easyJet policies and ensure these are reported and remedial actions to resolve / close taken.

    Manage Supplier / Vendors

    Translate complex business interactions into rigorous technical analysis and technical system solutions by working with systems vendors, escalating issues as appropriate and ensuring alignment between the suppliers and the strategic direction of systems in easyJet.

    Manage Knowledge

    Maintain a repository of knowledge around the assigned systems, both for IT colleagues and materials for the business, including training collateral.

    Specifically, all relevant IT processes, checklists, designs and other relevant knowledge is comprehensive, and is maintained up to date.

    Super User Education

    The role is responsible for identifying and communicating system functionality changes to the business super users

    System Upgrades

    Support the maintenance of the Technology roadmap ensuring upgrades are scoped and implemented with no unexpected business impact.

    Ensuring this is in line with the company change and release management processes.

    Requirements of the Role

    Essential Skills

  • Proven experience of design, build, test and delivery of system developments and reporting (product lifecycle)
  • Knowledge of business processes and terminology
  • Supplier management skills gravitas to engage senior stakeholders
  • Good analytical and problem-solving skills
  • Proven relevant experience in system administration tasks
  • Experience of test execution in a Business Systems environment
  • Desirable Skills

  • Relevant systems experience in 2nd / 3rd line support
  • Airline sector experience
  • Experience of implementing updates / upgrades on business systems
  • Experience of Change Management processes
  • Experience of using Confluence and Jira
  • Experience of business solutions used within Core Airline Systems
  • This full-time role will be based in H89 Luton Airport and will be 40 hours per week. We are operating a Hybrid working environment, giving you the flexibility of mixed office and remote working days.

    Business Area

    Information Technology (IT)

    Primary Location

    United Kingdom-London-London Luton Airport


    Information Technology (IT)

    Unposting Date

    24 / 06 / 2021, 6 : 59 : 00 PM

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