National Accounts Specialist
dormakaba
Hitchin
4d ago

We are now recruiting for a National Accounts Specialist to join our team in Hitchin, to provide a single point of contact and be the face of the Customer within our business.

Specialists are required to react in order to find the right solution to minimize response times to get Customers back on track as quickly as possible with minimum disruption.

This will be a full time, permanent role.

This opens the door to your future : your tasks

  • Management of all work orders for assigned Customers, working closely with our branches ensuring KPS's are managed and adhered to for reactive maintenance visits, quoted works and PPM (Pre-Planned Maintenance), to ensure a smooth running of our clients operation
  • Accurate invoicing in line with account requirements
  • Customer specific portals and processes to be managed and communicated to the branches and engineering workforce
  • Attend client service reviews and provide regular reporting on service performance to the management team and Customers
  • We put trust in you : your skills

  • Previous experience within an account management role
  • Great analytical and problem solving skills
  • Experience of achieving on set targets and KPI's
  • Able to build and maintain strong relationships with both colleagues and clients
  • Excellent communication skills
  • Confident telephone manner
  • Contact

    If this sounds like the role for you, we would love to hear from you. As a National Accounts Specialist, you will receive :

  • A competitive Salary
  • 25 days annual leave, plus bank holidays
  • SMART Pension Scheme
  • Support for your healthcare needs- plus access to an Employee Assistance Programme including counselling and legal support
  • Life Insurance
  • Discounts with a number of retailers, including exclusive discounts on local gym memberships, car garages and hotels
  • We look forward to hearing from you!

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